We are not just a hotel; we are a haven of hospitality and a beacon of comfort for our guests. Nestled in the heart of Madison, our establishment is known for its exceptional service, luxurious accommodations, and a commitment to creating memorable experiences for everyone who walks through our doors.

Wage: up to $18/hour, based on experience.

Key Responsibilities:

• Conduct precise and efficient night audit procedures.
• Greet late-night arrivals with a smile and ensure a seamless check-in process.
• Be the go-to person for guests inquiries, delivering top-notch customer service.
• Ensure accuracy in financial transactions and maintain financial records.
• Communicate regularly with the Night Manager and active security guard to assure guest safety and security.
• Collaborate seamlessly with our Front Office team to ensure a smooth transition between shifts.
• Notify the General Manager of any unusual incidents as instructed or otherwise deemed necessary regarding operations and/or safety and security issues regarding the hotel or guests.

Qualifications:

• Previous experience in a hotel or customer service role OR familiarity with overnight shifts is a huge plus, but not required to be successful in this role.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and handle challenging situations with a positive attitude.
• Attention to detail and the ability to handle guest information and transaction with confidentiality and accuracy.
• A positive attitude and a genuine passion for providing outstanding customer service.
• Knowledge of local attractions, events, and services is a plus, allowing you to assist guests with their inquiries effectively.

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. The Madison Concourse Hotel is a drug-free workplace.

Perks & Benefits

We hire the most highly qualified people available and provide a competitive benefits package which includes:

• Free employee parking
• Free employee meal
• Discounted hotel rooms
• 401-K matching retirement plan
• Paid time off
• $1,000 Employee Referral Bonus
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada! 
• Pet Insurance for all employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions! 

Full time positions also offer:

• A comprehensive Quartz health insurance plan
• Dental insurance
• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.