The Receptionist is responsible for positive interaction with agency phone calls, visitors, clients, and vendor, and perform administrative duties as requested.   

ESSENTIAL JOB RESPONSIBILITIES: 

To perform this job successfully, an individual must be able to perform each essential duty adequately.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Answers incoming calls efficiently and direct the calls to the correct department or recipient in an efficient friendly and professional manner. 


• Greets customers that stop at the office and initiate positive, customer friendly interaction in a professional manner. 


• Processes agency mail, both incoming and outgoing. 


• Scans agency mail into WorkSmart and assign the mail to the correct departments. 


• Assists departments with identified tasks between incoming phone calls and customer visits, secondary responsibility. 


• Responsible for other general office administration duties (supplies, office communication, printing checks) 


• Utilize AMS 360 and Image Right systems to help with managing assigned tasks and workload. 


• Strives to maintain positive relationships with clients to assure retention of the accounts. 


• Navigates AMS360 and ImageRight systems with an efficient level of proficiently and works towards improving these skills.  


• Participates in training to enhance knowledge and skills. 


• Informs supervisor and/or manager of all matters that may affect the performance of assigned tasks and/or overall operations of the department 


• Other job duties as assigned.