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JOB DESCRIPTION DETAILS
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Job Summary:
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Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service. Uses technology systems to manage a wide range of patient requests including appointment scheduling, patient registration, answering general questions and meeting needs, while reducing financial loss and ensuring compliance. Provides a comprehensive and proactive patient experience while performing point of service activities and entering and maintaining confidential and accurate patient information.
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Education:
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Position requires a high school education. College or technical training a plus.
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Registration/Certification/Licensure:
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None.
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Experience:
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Position requires 1 -2 years experience in the medical field and/or 2 years of customer service experience.
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Other Requirements:
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Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
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Provide friendly and courteous assistance to every patient, to achieve an ideal patient encounter and professional experience at CalvertHealth.
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Exhibit excellent written and oral interpersonal communication skills, in order to communicate effectively with staff, patients, families, caregivers, and providers.
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Must be able to collaborate with patients, caregivers, clinical staff, and practice leadership in a positive and productive manner.
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Strong phone, computer, internet experience, and knowledge of insurance billing procedures and familiarization of medical terminology, required. Electronic Health Record (EHR) experience a plus.
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Must have ability to multi-task, possess organization skills, be adaptable, and work under stressful, and fast-paced conditions while prioritizing administrative tasks.
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Detail-oriented with the ability to follow directions and work both independently, and as part of a team.
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