About the Department

The City of Grand Rapids will create an eligible list of qualified candidates to be used in the filling of vacancies in Office Assistant II position, throughout the city. The elgible list will remain effective for a minimum of six (6) months.

The purpose of this job is to perform highly varied general office and clerical work. Work involves performing a variety of duties in which set sequences of guidelines or procedures are applied to the processing of data, forms and records and the typing of such material. Acts as 2nd line of support to more involved concerns from 311.

Essential Duties & Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Acts as a receptionist; ascertains nature of contacts
Provides information related to the department's or division's policies and practices or regulatory guidelines
Refers telephone or direct complaints and inquiries to other staff, as necessary
Receives, sorts and distributes incoming mail
Processes reports, forms, payments, billings or other similar materials
Performs data entry and uses word processor
Reviews documents for accuracy and completeness, notes discrepancies and consults with supervisors or other employees, as appropriate, for resolution
Operates various office equipment, including computers and other electronic equipment
Maintains electronic and manual filing systems according to prescribed departmental procedures
Posts data to individual records, including payroll records
Delivers files to other offices' and departments as requested
Coordinates with City 311 department in completing service messages
Performs related work as required

Position Duties

Required Education and Experience

High school diploma (or GED equivalent)

--AND--

At least one (1) years of related work experience in general clerical or office work

--OR--

Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities

Minimum Qualifications

Other Qualifications

We Offer:

Medical, Dental, and Vision starting on Day 1
6% employee 401a contribution with employer matching (6% or 7% based on bargaining unit)
Employee & Employer contributions to Retiree Health Savings Account
Voluntary benefits such as term life insurance, flexible spending accounts, accidental insurance, disability insurance, and deferred compensation plan options
Twelve Paid Holidays
Paid Vacation and Sick Time
Paid parking (if applicable)
Employee Home Ownership Incentive
Tuition Reimbursement and professional development opportunities
Paid Parental Leave
Employee Assistance Program with free mental health counseling
Comprehensive Wellness program with a health and wellness incentive
Employee Discounts and Perks

Should an applicant need any disability related accommodation or other consideration in the application or selection process, please notify the human resources department upon submittal of application

The City of Grand Rapids does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy or gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Benefits

: City of Grand Rapids Employee Benefits Webpage

Supplemental Questions

Do you have at least one (1) year related work experience in general clerical or office work?

If you answered YES to having at least one (1) year of clerical work, please describe your clerical work or related experience. Please do not enter SEE RESUME. Thank you.

Do you possess, at minimum, a High School Diploma or GED

Briefly describe your customer service experience or related experience. Please do not enter SEE RESUME. Thank you.

Required Question

Agency Information

Employer: City of Grand Rapids
Address: 300 Monroe Ave, NW

8th Floor, Room 880

Grand Rapids, Michigan, 49503-2206
Phone: (616) 456-3176
Website: http://www.grandrapidsmi.gov/jobs/human-resources-Department