At Integrea Community Mental Health System, you’re not just joining a workplace—you’re joining a mission‑driven team that cares deeply about its consumers, its community, and each other. We invest in our employees with comprehensive benefits—including Blue Cross/Blue Shield health and dental, vision and supplemental insurance options, and the security of participating in the Retirement Systems of Alabama (RSA).

Position Summary:

The Office Assistant provides front-line administrative and clerical support to ensure smooth day-to-day operations within the mental health clinic. This position is responsible for greeting consumers, managing phone calls, scheduling appointments, and maintaining accurate records. A key responsibility is to collect, verify, and update insurance information and demographic data to ensure compliance and proper billing.

Key Responsibilities:

• Greet consumers and visitors with professionalism and courtesy, creating a welcoming environment.


• Answer and direct phone calls, respond to inquiries, and schedule appointments for providers.


• Collect, verify, and update consumer insurance information at intake and during ongoing visits.


• Maintain current demographic and contact information for consumers in the electronic health record system.


• Assist with processing forms, medical records requests, and other administrative tasks.


• Support clinical and administrative staff by preparing and organizing documentation as needed.


• Ensure compliance with HIPAA and confidentiality regulations when handling consumer records.


• Monitor the waiting area and assist consumers with questions, forms, and general support.


• Assist with billing preparation by verifying insurance coverage and eligibility when requested.


• Perform general office duties including filing, faxing, scanning, and data entry.


• Perform all other duties as assigned.

 

Qualifications:

• High school diploma or equivalent required; associate degree in office administration, business, or healthcare preferred.


• Previous experience in a healthcare, behavioral health, or office setting strongly preferred.


• Active CNA Certification strongly preferred.


• Knowledge of medical insurance verification and demographic data collection preferred.


• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.


• Strong interpersonal, communication, and customer service skills.


• Ability to maintain professionalism and confidentiality in a mental health care environment.


• Strong organizational skills and attention to detail.


• Excellent interpersonal and communication skills.

Work Environment & Schedule:

• This is a non-exempt, full-time position.


• Standard hours are Monday through Friday, 8:00 AM – 4:30 PM EST  


• Some flexibility may be required based on clinic needs or events.