Role and Responsibilities
- Deliver professional, exciting, and comprehensive training to ensure EPIC levels of speed, accuracy, and knowledge geared towards the retention and success of all on-site staff.
- Be a constant role model by maintaining personal accuracy and knowledge of all policies and procedures within the clinic for multiple roles.
- Be an active presence on the clinic floor, managing a fast-paced office flow, ensuring patients find value in their appointments by being cared for in a timely manner with and EPIC level of quality.
- Assessing competency levels of staff to identify areas of improvement and growth for each individual member of your team which includes collaborating on performance reviews and applicable corrective action plans.
- Assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs.
- Providing and overseeing excellent customer service delivery, including advocating for the patient, listening to their concerns, and addressing issues promptly, courteously, and respectfully via face-to-face, telephone, email, and proper charting.
- Maintaining the facility to ensure it is clean, inviting, and fully functional.
- Hold team accountable for hitting key metrics and performance goals as well as following all company standard operating procedures.
- Support the EPIC vision and mission through active leadership, innovation, collaboration and living our values by maintaining a culture of continuous improvement.
Qualifications and Education Requirements
- Proven work experience as a high performing Medical Assistant, Healthcare Administrator, Medical Office Manager, or relevant role
- Excellent communication and interpersonal skills capable of maintaining strong relationships and motivating others.
- Strong organizational and multi-tasking skills
- Technologically literate enough to navigate an Electronic Health Record, the Microsoft Office Suite, and other tools used at EPIC Health
- Excellent analytical and problem-solving abilities both independently and as a team
- Positive role model and proactive mentality
- Time management skills with the ability to meet deadlines.
Preferred Skills
- Come with 3+ years of leadership/business experience or believe you’re ready to hit the ground running in a fast-paced environment that will challenge you every single day.
- Have a degree in business or healthcare related field.