About the Role

We are seeking a reliable and detail-oriented Administrative Assistant to support our daily operations, customer service needs, and internal teams. This is an entry-level position ideal for someone who is organized, customer-focused, and eager to learn. The Administrative Assistant plays a key role in supporting service, supply orders, and office operations while acting as a first point of contact for customers.

What You’ll Do

Customer Service & Front Desk Support

• Serve as the first point of contact by answering and routing incoming calls
• Provide professional and friendly assistance to customers and walk-in visitors
• Create service and supply orders as requested

Supply Orders & Fulfillment

• Serve as the primary support for supply orders
• Distribute and track supply order fulfillment daily
• Create and track EKM orders and manage fulfillment using EKM and E-Automate
• Report on and provide feedback for 2- and 4-hour response customers
• Provide primary support for IHC and University of Utah service and supply requests
• Manage Ogden office equipment additions in E-Automate

Operations & OPD Support

• Assist the OPD department with inventory accuracy
• Manage delivery workflows and ensure delivery tickets are billed correctly in E-Automate, Salesforce, and GP
• Track and manage backordered sales orders and communicate status updates to internal teams and customers
• Create Schedule A documents and track maintenance contract renewals

MPS (Managed Print Services) Support

• Create Quarterly Reviews as needed or assigned
• Meet quarterly with the Manual Meter Collection Specialist to review MPS, supply closets, and EKM data
• Update customer locations, notes, Schedule A’s, supply closets, and manual meter sheets in E-Automate
• Ensure accuracy and efficiency of toner fulfillment and supply closet management for MPS customers

Administrative & Office Support

• Maintain office supply lists and submit monthly office supply orders
• Assist the Sales Team with requests including original paperwork and sales special documents

Qualifications

• High school diploma or equivalent required
• 0–2 years of administrative, customer service, or office support experience (entry-level candidates encouraged to apply)
• Strong customer service and communication skills
• Detail-oriented with strong organizational and time management abilities
• Comfortable learning and using multiple systems and software tools
• Basic computer skills, including Microsoft Office (Outlook, Word, Excel)
• Ability to multitask, prioritize work, and follow through on assignments
• Team-oriented with a willingness to learn and support multiple departments

Benefits

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match + Pension
• Work-life Balance
• Full Medical, Dental & Vision + HSA
• Life Insurance
• Local Volunteer Opportunities