About the Department

Reporting to the Assistant Director of Online Coaching & Programs, the Online Career Coach at Eastern University is a critical member of the Center for Career Development (CCD) team, responsible for guiding and supporting undergraduate and graduate students as well as Eastern University alumni in their journey to discover, develop, and achieve their career goals. The ideal candidate will possess experience in mentoring and coaching traditional and adult students in an online environment, a deep knowledge of career development in diverse populations, and a commitment to helping students and alumni reach their full potential. This is a remote position.

Position Duties

Provide synchronous and asynchronous one-on-one career coaching to undergraduate and graduate students as well as Eastern alumni, helping them identify their interests and career aspirations.
Assist in creating individualized career development plans for students and alumni across all Colleges.
Offer guidance on effective job search strategies, resume and cover letter writing, interview preparation, and networking techniques. Stay up-to-date with current industry trends and job market dynamics.
Plan and conduct online workshops, seminars, events, and webinars on various career-related topics, such as job search techniques, interview skills, and career exploration/career changing.
Demonstrate creative and flexible problem-solving skills in order to meet unique student needs.
Contribute to the Center for Career Development’s curation and creation of career-related resources, including online materials and informational guides.
Maintain accurate records of student interactions and outcomes using Handshake.
Produce reports as requested for Assistant Director, Executive Director, VP, and/or University Leadership.
Collaborate with CCD, Student Development team, academic departments, Center for Teaching, Learning, and Technology (CTLT), Advising, Alumni office, and others to support student and alumni success as well as promote career development resources.
Represent CCD at online Enrollment/Admissions events (open houses, LifeFlex events, etc.) as needed.
Embodies values of caring and compassion, justice and integrity, competence and affirmation.
Seeks to treat each member of the campus community with fairness, dignity and respect seeking a spirit of unity and harmony as we join together to achieve our common mission.
Other duties as assigned.

Minimum Qualifications

Knowledge, Skills and Abilities

Strong interpersonal skills and high emotional intelligence, with the ability to build rapport with online diverse student populations.
Familiarity with current job market trends and industry-specific requirements to support Eastern’s existing and future academic programs.
Excellent organizational and time management skills.
Strong online engagement skills to drive online student support via Zoom, Handshake, Brightspace, Big Interview, and other online platforms.
Proficiency in using career services software and digital communication tools.
Demonstrates empathy and care while providing positive support and guidance to intersectional, diverse students and alumni throughout all levels of career development.
Ability to coach others on resume writing/cover letters, conducting an effective job search, interviewing techniques, career changing, networking, and graduate school applications.
Sensitive and responsive to the needs of first-generation, marginalized, neurodiverse, and high-touch populations.
Availability to work evening hours multiple days per week to serve students and alumni.

Minimum Required Qualifications:

2-5 years of experience in university career development, recruiting, university student support, and/or human resources.
Demonstrated experience and record of success in proactive support, coaching, training, and/or education in the online environment.
Master’s degree in higher education, counseling, or related field preferred; significant related professional experience combined with a bachelor's degree considered.

Benefits

: We offer a complete benefits package to full-time faculty and staff including healthcare coverage, retirement plan contributions, flexible spending and health savings accounts, life insurance, long-term and short-term disability, tuition remission and tuition exchange participation as well as an extensive holiday, summer hours and paid time off leave schedule.

Part-time Regular staff who are scheduled 30-36 hours per week over the course of a year, receive a full benefit package based on their part-time scheduled hours. Healthcare coverage is based on the ACA medical coverage guidelines. Affiliate faculty receive a benefit package as outlined with their covenant. Adjunct faculty may be eligible for medical coverage under the ACA after an annual one year lookback review.

Part-time staff who are scheduled to work less than 30 hours per week schedule are eligible for employer contribution towards the retirement plan after one year of employment. Eligibility rules apply. Adjunct faculty may make employee deferral contributions towards the retirement plan.

Part-Time Graduate Assistant Coaches are eligible for participation in the Tuition Remission Coaches Program.

Temporary, Contractors and Seasonal Employees: Individuals in this status are scheduled on an as-needed-basis and are not eligible for participation in the University’s benefits programs.

Detailed information regarding our benefits program and eligibility is provided once hired or you can contact Human Resources with any questions.

Agency Information

Employer: Eastern University
Address: 1300 Eagle Road

St. Davids, Pennsylvania, 19087
Phone: 610-341-5986
Website: http://www.eastern.edu