Description
About Holganix
At Holganix, we revolutionize the way the world grows by manufacturing and distributing a liquid microbial solution (think of it as a probiotic for soil) to farmers across America and Canada. Our solution dramatically increases soil health, ultimately improving crop yield and reducing the need for other inputs like fertilizer, pesticides, and water. Additionally, our solution significantly impacts carbon sequestration in the soil and improves the carbon intensity score of a crop.?
We strive to be a diverse and connected team of humble and confident problem solvers who are excited as our team and mission grow! Thanks to our farmers, we are growing fast, and you’ll be at the center of helping us scale and manage our growers.
Position Summary
We are seeking a highly motivated and personable Grower Success Representative to join our team. This individual will serve as part of our sales team. They will help ensure a positive experience for our growers and be a conduit amongst internal teams. This is a customer-facing role requiring a strong agricultural background, excellent communication skills, and a passion for helping others thrive in sustainable farming.
Customer Success & Engagement
- Be the key connection between Sales, Operations, and the Grower, ensuring a unified customer journey.
- Collaborate across multiple sales teams and internal teams to ensure a seamless grower experience.
- Help growers understand program benefits, requirements, and deliverables through clear, consistent communication.
- Help the sales Hive team manage and grow the grower network.
- Collect and manage field lists and boundaries using customer-provided data, ag platforms, or mapping tools.
- Assist growers in completing and submitting key documentation accurately and on time.
- Help collect and manage contracts via digital platform, ensuring records are securely tracked and properly stored.
- Maintain organized records and progress tracking in HubSpot CRM.
- Collaborate with internal teams to escalate and resolve any issues that may impact grower success.
- Contribute to ongoing improvements of our customer support processes and documentation.
Requirements
Must-Haves
- Agricultural background—knowledge of crop production, regenerative practices, or soil health.
- Excellent interpersonal and communication skills, with the ability to build rapport and trust with growers.
- Experience in customer success, account management, or ag support.
- Strong attention to detail and ability to manage complex timelines and data.
- Functional knowledge of HubSpot CRM or similar tools.
- Proficiency with Microsoft Office
- Ability to work independently and collaboratively in a remote environment.
Bonus Skills
- Understanding of carbon markets, climate-smart ag practices, or ecosystem service programs.
- Familiarity with GIS or digital ag mapping tools.
Summary
Why Join Holganix?
Holganix offers competitive, employer-supported benefit plans including health, dental, vision, and life insurance. We also offer a 401K and an annual education stipend for professional development. We are relentless in looking for ways to improve our employees’ lives, in and out of the office, so these plans are ever improving. Be sure to ask more! We believe in hiring great people who make good decisions. We trust that you will dress the part when the situation arises (and we love our T-shirts too!). We are a community and family-oriented culture--it’s in our roots. We embrace ad-hoc lunches and healthy engagement with our families, friends, pets, and little ones.
- Be part of a mission-driven team shaping the future of sustainable agriculture.
- Competitive salary and benefits package.
- Flexible, remote-first work environment.
- Work at the intersection of science, farming, and environmental impact.