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Posted 1w ago

Operations Coordinator

@ Bastrop County Emergency Services District #3
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Bastrop or Bastrop County
OnsiteFull Time
Responsibilities:managing schedule, monitoring staffing, coordinating events
Requirements Summary:Manage master schedule and timekeeping, track certifications and eligibility, monitor staffing patterns and budget metrics, audit EHR documentation, coordinate event coverage and CAD scheduling, and report staffing metrics to leadership.
Technical Tools Mentioned:EHR, CAD
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Job Description

Essential Functions 

 

The Operations Coordinator manages BCEMS staffing and scheduling systems to ensure reliable operational coverage and workforce accountability. This role maintains the master schedule, tracks certifications and eligibility, monitors staffing patterns, and identifies trends that may impact operations, overtime, or budget performance. The position ensures appropriate coverage for daily operations, special events, and system demands through proactive coordination and reporting. 

 

In addition, the Operation Coordinator supports customer service and service recovery processes, oversees EHR documentation compliance through auditing and coordination with Billing team. Also works closely with Operations, HR, and Training to align staffing with organizational needs. This position strengthens system reliability, communication, and service quality across Bastrop County EMS. 

 

Scheduling & Workforce Coordination 

  • Manage and maintain the BCEMS master schedule and oversee timekeeping using the District designated scheduling platform,  

  • Maintain accurate records of certifications, expirations, and assignment eligibility. 

  • Monitor staffing patterns, seasonal demand, and operational workload to anticipate shortages. 

  • Track overtime, callback usage, and staffing variances; alert leadership to imbalances or emerging issues. 

  • Provide reporting on District scheduling metrics. 

  • Coordinate the scheduling of community events including coverage needs, unit assignments, and staffing requirements. 

  • Ensure scheduled events are scheduled in CAD. 

  • Support EMTF operations and record keeping.   

  • Recommend scalable staffing models for large incident support. 

Budget Monitoring 

  • Monitor staffing financial metrics against the approved budget. 

  • Identify trends that may impact overtime, FTE utilization, or cost overruns. 

  • Maintain scheduling‑related policies and ensure compliance with BCEMS standards, ESD requirements, and applicable labor regulations. 

  • Assist with audits, documentation, and reporting as needed. 

Communication & Coordination 

  • Serve as a reliable point of contact for scheduling questions from field staff and supervisors. 

  • Communicate changes clearly and professionally, ensuring all affected personnel are notified.