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Posted 1w ago

Operations Delivery Lead

@ WHSmith
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Atlantic City, New Jersey, United States
$17/hrOnsiteFull Time
Responsibilities:translating strategy, driving consistency, developing tools
Requirements Summary:5+ years retail operations or multi-unit leadership experience; bachelor’s preferred; ability to translate strategy into execution, drive operational consistency, lead initiatives, and communicate effectively.
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Job Description

The Retail Operations Delivery Lead enables Multi-Site Managers and field leaders to deliver consistent, high-quality retail execution across the portfolio. This role drives operational standardization, simplifies workflows, and solves execution challenges, translating enterprise priorities into clear routines, practical tools, and in-store behaviors. While not accountable for store performance, it strengthens outcomes by improving efficiency, consistency, and execution capability across locations.

Location: Tropicana AC, 2801 Pacific Ave Ste 2831, Atlantic City, NJ 08401

Salary: $16.92/hr.

Key Responsibilities

  • Translate company strategy into clear, actionable guidance for Multi-Site Managers and store teams.
  • Drive consistency in operational standards, routines, and ways of working across locations.
  • Identify process gaps, inefficiencies, or friction points that impact store execution and lead solutions.
  • Develop and implement tools, playbooks, and structured routines that simplify operations.
  • Support the rollout of business-critical initiatives and ensure successful field adoption.
  • Partner with Field and Central Operations to align priorities and strengthen execution.
  • Gather field feedback and provide insights to improve processes and decision-making.
  • Bachelor’s degree in business, Retail Management, Operations, or related field preferred (or equivalent experience).
  • 5+ years of experience in retail operations, multi-unit leadership, or field support roles.
  • Strong understanding of store operations and retail execution drivers.
  • Proven ability to turn strategy into clear, practical execution plans.
  • Experience leading initiatives and influencing cross-functional partners without direct authority.
  • Strong problem-solving, organizational, and communication skills.

Additional Requirements  

  • Limited sitting 
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling 
  • Normal or corrected vision and hearing 
  • Can distinguish varying or specific colors, patterns, or materials to assist customers   
  • Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures 
  • Typically, indoors 
  • Typically, in a consistent temperature 
  • Use of fine motor hand functions 
  • Lift 0-60 lbs with or without reasonable accommodation 

About Us 

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America. 

EEO/ADA/DFWP 

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.