Operations Manager

Reports To: Loan Origination, VP

Classification: Exempt

Location: 100% in-office (No remote/No Hybrid)

Position Summary

• The Operations Manager is responsible for the day-to-day leadership, performance, and workflow management of Loan Processing, Data Entry, and Closing functions.
• This role ensures loans move efficiently from application through funding while maintaining service standards, production goals, quality expectations, and regulatory compliance.

Essential Duties and Responsibilities

• Manage supervisors, team leads, and staff across Processing, Data Entry, and Closing.
• Ensure production goals are met and monitor team performance.
• Coach, develop, and hold staff accountable to quality and productivity expectations.
• Oversee loan pipeline flow from submission through funding.
• Identify bottlenecks and allocate resources to meet turn times.
• Monitor file quality, documentation accuracy, and funding readiness.
• Implement process improvements and reporting tools.
• Partner with Sales, Compliance, IT, Finance, and Senior Leadership.

Benefits:

- Competitive compensation

- Comprehensive medical, dental, and vision coverage

- 401(k)

- Generous PTO and paid holidays

- Exciting team events and collaborative culture