F&B Operations Manager | The Whit
Job
Description
At The Whit, we
are looking to meet innovative and hospitality minded people to join our team. If
you are a beverage and food enthusiast that appreciates the fast pace of the
hospitality industry and a desire for cultivating relationships, we want to
hear from you! Our luxury Hotel &
Salon is looking for an experienced and hospitality-minded F&B Operations
Manager to join our team. You will need
to be knowledgeable, food-centric, and passionate about cocktails. The ability to manage the floor, mentor, and
educate fellow team members, while interacting with guests by touching tables,
resolving issues, presenting, suggesting, and educating them about food, cocktails
and wine is a must. If this is you,
submit your resume today!
General
Responsibilities
Orchestrates
the F&B Service Experience
Proactive Hospitality (Table Touches)
Guest Relationship
Management
Inventory Management (Waste
/ COS)
Performance Management
Labor Management / Productivity
Logistics Oversight
Brand Ambassador
Communications
Operations Execution
Communications and Guest Relationship
Management
The F&B Operations
Manager must have excellent customer relationship management and communication
skills, be polished and articulate, and use their skills to manage guest
relationships. They are an active Brand Ambassador on the floor and pursue
opportunities to increase visitation and build relationships with all guests. The F&B Operations Manager provides
accurate and timely information to patrons, employees, leadership, and vendors
and continuously focuses on improving customer satisfaction to drive loyalty
and deliver a positive guest experience.
Planning and Operations
The F&B Operations Manager
is responsible for all elements of daily planning and execution, including
identifying shift logistics and staff assignments. They coordinate logistics
with HOH Operations, proactively communicate information, and set clear
expectations for delivery to the service team before and during the shift. The F&B Operations Manager also must work
well under pressure, be able to manage multiple activities simultaneously, and
re-prioritize efforts when plans change, or the need arises.
Hospitality and Guest
Journey
The F&B Operations Manager is the “Orchestrator of the Service
Experience” and is responsible for the consistent execution of The Whit Guest
Journey. They are subject matter experts of the service priorities of the Guest
Journey and are keenly aware if each Whit Team member is successfully executing
it for all guests during the shift. They
make certain that all staff members are aware of their individual
responsibilities throughout the shift and consistently teach, communicate, and
lead in the moment to guarantee a memorable experience for each guest. The F&B Operations Manager ensures that no
guest leaves The Whit dissatisfied without attempting to recover and deliver lasting
hospitality.
Staff Management
& Scheduling
The F&B Operations
Manager must lead the day-to-day performance of the service team, including
servers, bartenders, hosts, support staff, and other front-of-house personnel. They
will develop and manage schedules based on business levels and forecasted
demand, ensuring appropriate staffing levels while controlling labor costs. They
will participate in recruitment, hiring, onboarding, training, coaching, and
performance management.
Financials
The F&B Operations Manager successfully manages cost of sales and labor throughout the shift
by monitoring and reporting waste and ensuring productivity. They seek to understand food, liquor, wine,
and beverage consumption via product sales reports in TOAST to maintain pars
for all purchases and requisitions as needed.
The F&B Operations Manager also confirms employees are clocked
in/out as scheduled (or needed) in Harri and assists in overseeing the leads
effectively and accurately complete their assigned tasks that ensure a successful
business performance.
Administration
The
F&B Operations Manager is responsible for facility appearance,
organization, and management of all tools, systems, and processes. They are trained and execute all end-of-day
responsibilities and effectively manage multiple projects, meet deadlines, and
work well under pressure and within budget, consistently and efficiently.
Qualifications
- Must have 5+ years
of lounge & restaurant management experience in a fine dining or polished
operation - Strong knowledge
of cocktails and wine needed - Must be
operations-driven, passionate about food and beverage, hands-on, and guest
focused
Compensation & Benefits
Annual Base Salary
additional 20% of base salary in bonus compensation based on successful
achievement of KPIs
Supplemental Benefits
Time Off
match