This Operations Manager reports to the director of operations and is responsible for assisting in the administration, planning, budgeting, and direction for the operations of the Hilliard Center, including front- and back-of-house services, technical services, information technology, conversion, custodial services, and equipment inventory control. Ensures an effective and cost-efficient program and performs related day-to-day responsibilities as required. Coordinates all elements of facility operations, including purchasing; directs the operation and maintenance of the mechanical, electrical, HVAC, custodial, grounds, sound, lighting, A/V equipment, telecommunications systems, and smoke/fire detectors. The manager will assist as facility safety chairman to maintain a safe and secure facility for the public and employees.

This role pays an annual salary of $45,000-$55,000

Benefits for Full-Time roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until August 7, 2026.

• Assists Director of Operations and Senior Operations Manager in the overall daily operation and maintenance of the facilities.  
• Plan, direct, coordinate, and review the work plan for all event changeovers; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor work flow; review and evaluate work products, methods, and procedures.
• Select, train, motivate, and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Coordinate and review the work plan for changeover, facility maintenance, and operations; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor work flow; review and evaluate work products, methods, and procedures.
• Coordinate labor hours for staff, inmates, and temporary workers. Report labor allocations to the director of finance.
• Participate in the development and administration of the operations budget and forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary.
• Coordinate facility arrangements and monitor the work of contractors, including equipment rental and borrowing city/county equipment. Report any issues to the general manager immediately.
• Ensure staff are working safely and efficiently and are aware of proper safety guidelines. Conduct monthly safety meetings.
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
• Maintain hazardous materials communication program, material safety data sheets, and required records and permits; maintain knowledge of changes in pertinent federal, state, and local regulations.
• Develop and maintain an accurate record-keeping system, including equipment maintenance and inventory logs.
• Experience and working knowledge of tractors, skid steers, arena grooming equipment, groundskeeping equipment, electrical, refrigeration, and plumbing.

• 3-5 years’ experience preferred in an operations position in an arena, convention center, or public assembly facility with knowledge of set up/housekeeping and event coordination, including progressive supervisory responsibility.
• Bachelor’s degree from an accredited college/university in a related field (Facility Management, Engineering, Sports Management, etc.) preferred.
• High School Diploma (or equivalent) required.
• Familiarity with OSHA requirements.
• Self-motivated with excellent organizational skills.
• Must be able to work a flexible schedule including early mornings, evenings, weekends, holidays, and an extended number of consecutive days.