OPERATIONS MANAGER - Highlands Sports Complex
THSC SFM, LLC
LOCATION: Triadelphia, WV
DEPARTMENT: OPERATIONS
REPORTS TO: BUSINESS DEVELOPMENT DIRECTOR
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY:
Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Highlands Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Operations Manager will be responsible for the management of the operations of the facility including but not limited to maintenance, housekeeping, retail, adventure/climbing area, food & beverage, event management, front desk administration and reporting, The Operations Manager will also work closely with other departments in hiring, training, and staff scheduling.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Hiring, training, mentoring, supervising, and scheduling facility Team Members
- Oversee daily operations setup and break down of all Tournaments & Special Events of assigned facility areas and help ensure the building is prepared for leagues, tournaments, camps, rentals, and special events.
- Oversee front-line Team Members to ensure compliance with SFC Policies and additional applicable laws
- Oversee the administration and high level of detail required in the organization of events
- Primary contact for all events after they have been contracted
- Event development in-house and co-partnerships
- Assisting with sponsorship sales, as needed
- Serving as Manager-on-Duty ("MOD")
- Negotiates and produces contracts for relevant vendors building a good working relationship
- Closes liaison and communication with other departments within the Events team including Marketing and Sales
- Manages health & safety, quality control, expense management, security, procedures, and facility maintenance
- Oversee proper cash handling procedures
- Hires, trains, and educates staff on proper event and safety procedures
- Ensure staff is prepared for events
- Contributes to facility business plan and execution
- Manages Operations and Food and Beverage department
- Oversee and makes sure all certifications are updated and renewed on time
- All additional tasks assigned by management
MINIMUM QUALIFICATIONS:
- A bachelor's degree in recreation, sports management or related field and 3-5 years appropriate experience preferred
- Food service and food service management experience preferred
- Must have excellent interpersonal, problem solving and negotiating skills
- Must be a team player
- Must have excellent verbal and written communication skills
- Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
- Must be able to work a flexible work schedule (e.g., nights, weekends, holidays, and long hours)
- Must possess current CPR/FIRST AID certifications or must be willing to obtain them within a specified period
- Prior responsibility in daily P&L management and budget oversight
- Well organized, efficient, flexible, and able to meet deadlines
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must be able to lift 50 pounds waist high
- May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
- Will be required to operate a computer
- Facility has intermittent noise