Operations Manager

?

The position will be responsible for supervising/managing/overseeing the following departments: Rooms Division (Front Desk, Guest Services, Housekeeping, and Maintenance) and Food & Beverage (Kitchen, Banquets and Bistro.)

This position reports to the Assistant General Manager.

?

Job Requirements:

• Coordinate various Departments on behalf of Assistant General Manager.


• Cover management shifts in various departments when needed


• Experience supervising Rooms Departments and Food & Beverage


• Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property.


• Experience developing standards and operating procedures.


• Thorough understanding of yield management principles.


• Participate in MOD program.

Leadership Requirements:

• Ability to manage change effectively.


• Provide leadership to the departments to achieve their goals and objectives.


• Communicate the goals and objectives and inspire employees to achieve those goals.

Managerial Requirements:

• Clear, concise written and verbal communication skills.


• Ability to clearly and concisely present technical subjects.


• Demonstrate team building experience.


• Track record promoting an atmosphere of teamwork.


• Demonstrate ability to lead by example.


• Build morale and spirit.


• Participative management style.


• Use a "hands-on" approach to management.


• Solid career progression up through the ranks.


• Abilities to inspire, train, and develop people for promotion.


• Experience training and cross-training employees.


• Instill a guest service attitude in all employees.


• Instill a "can-do" attitude in employees.


• Coach employees how to resolve and de-escalate conflicts.


• Instill a calm, organized approach in all situations.

Business Skills:

• Strong technical skills.


• Excellent time management skills.


• Strong organizational skills.


• Excellent knowledge of computers.


• Strong customer service orientation and skills.


• Excellent listening skills.


• Exceptional detail in follow-up.


• Strong budgetary, projections, and cost control skills.


• Follow/enforce company policies and procedures.


• Resolve problems.


• Assume responsibility/accountability.


• Understand security requirements.


• Thorough understanding of HR requirements and regulatory agency requirements.


• Create courteous, friendly, professional work environment.


• Provide overall direction, coordination, and ongoing evaluation of operations.


• Creative problem solving skills.


• Ability to quickly evaluate alternatives and decide on a plan of action.


• Think creatively.


• Forecasting skills.