Operations Managers shall possess a proficient knowledge of all Account Managers, Inspector, Senior Inspector, Administrative Specialist, and Supervisor job requirements. Manage all aspects of assigned accounts including oversight of daily operations, customer satisfaction, cost control, account billing, and resource management. Develop new and existing customer relationships.
Position Responsibilities:
• Drive customer satisfaction through regular customer interaction and provide timely feedback using customer satisfaction program
• Track and report customer satisfaction key performance indicators to senior management
• Develop, track, and report customer satisfaction improvement initiatives to senior management based on key performance indicators
• Meet or exceed all customer production, quality, and delivery time expectations
• Problem solve customer concerns using an array of tools including CAR and 8 Disciplines methodology.
• Develop customer satisfaction improvement initiatives based on Key Performance Indicators (KPI’s)
• Ensure timely delivery of customer reports, as needed
• Manage active projects for compliance to all applicable client and company requirements
• Maintain compliance with all ISO 9001 quality management system requirements
• Create and maintain key performance indicators supporting project team performance data
• Develop and implement continuous improvement initiatives to improve KPI trends
• Obtain and submit client billing information in a timely manner
• Manage customer accounts to ensure timely payment of all outstanding balances
• Problem solve customer complaints
• Ensure project tools, equipment, and supplies are available and in good working condition
• Ensure all team members are trained and competent to perform their job responsibilities
• Manage project and operations costs and actively seek out ways to reduce project and operations costs
• Provide support for the compliance with all safety and ergonomic policies and procedures.
• Ensure all Safety Alerts are completed and submitted in an accurate and timely manner
• Leads and manages all team members
• Establishes performance expectations for team members and conducts performance evaluations
• Responsible for evaluating employee performance and making decisions regarding disciplinary action including termination of employment
• Sets work schedules and makes work assignments for team members
• Drive safety and ergonomics initiatives
• Available to work on multiple shifts
• Capable of working with minimum supervision
• Travel to project locations, as needed
• Excellent oral and written communication
• All other duties, as assigned
Position Qualifications:
• Bachelor’s degree in business or technical discipline OR equivalent experience.
• Containment experience highly preferred
• Must have experience working in operations/manufacturing - preferably in both union and non-union organizations.
• Proven administrative skills and experience that includes Computer proficiency (MS Office, e-mail, etc.) / Updating reports using Excel, and ability to communicate effectively both verbally and written / working on multiple responsibilities at a time.
• Effective at reading and following directions, interpreting quality control plans, procedures, prints, etc.
• Skilled at using gages and basic metrology tools
• Experience leading and training team members based on your evaluation of their performance
Physical Requirements and Work Environment:
Ability to stand, walk, stoop, kneel, crouch and manipulate weights of 10 – 50 pounds for extended periods of time. Hand/eye coordination with arm/hand/finger dexterity including the ability to grasp with visual acuity. Corrected 20/20 vision with no color blindness. Read, comprehend, and apply written work instruction. Able to pass a criminal background check and initial and subsequent drug screenings.
The Benefits:
We take care of our team and provide great benefits:
- Responsible Time Off (Unlimited PTO Program)
- Competitive Health Benefits
- Vehicle Reimbursement Program
- Career Journey planning and employee recognition
- Culture is important to us and there are numerous options to get involved and collaborate, including giving back to our local communities, staying fit, joining our cultural networks, and having fun and celebrating together!
The Company: Sustained Quality is a prominent player in full-service quality management, quality/quantity monitoring, and services parts management overseeing OEM’s (Original Equipment Manufacturer) and Tier 1/Tier 2 suppliers within the automotive manufacturing industry. With a commitment to innovation and a focus on excellence, we have been a driving force in the industry for 16 years. Our dedication to quality, cutting-edge technology, and customer satisfaction has earned us a reputation as a leader in our field.
Peoplelink Group is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.
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