HiringCafe
Posted 3mo ago

Operations Manager

@ R.E. Mason
View All Jobs
Charlotte, North Carolina, United States
OnsiteFull Time
Responsibilities:Overseeing production, Coordinating scheduling, Leading audits
Requirements Summary:4-year degree; 5+ years in relief/isolation/control valve repair/operation or similar; 1+ year in leadership.
Technical Tools Mentioned:Microsoft Office, CRM systems
Save
Mark Applied
Hide Job
Report & Hide
Job Description

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success.  Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.  Under the Robert E. Mason & Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions.



 



R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia.  Emerson is the global leader of process systems and solutions.  R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability.  The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper. 



 



What R.E. Mason Offers Associates:



R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:




  • Participation in the Employee Stock Ownership Program (ESOP)

  • Retirement plan, including a Safe Harbor contribution

  • Medical / Dental / Vision Insurance

  • Employer paid Life Insurance and Long-Term Disability Insurance

  • Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave

  • Paid Parental Leave

  • Paid company holidays

  • Career Development Program

  • Retirement and Financial Wellness program

  • Employee Assistance Program (EAP)

  • Alternative/Hybrid Work Schedules



 



General Description 



The Operations Manager is responsible for leading the daily operations of the assigned Service Center to ensure safe, efficient, and high-quality services. This role oversees production planning, scheduling, quality control, and technician development while ensuring compliance with company safety standards and operational procedures. The Operations Manager is accountable for maintaining safety, quality, profitability, resource utilization, and schedule adherence for all depot repair orders executed by the shop team.



The Operations Manager provides strategic leadership for all personnel engaged in both shop production and field service at customer sites. This role directs and mentors Valve and Instrument Technicians, Machinists, and Welders assigned to the site shop, ensuring operational excellence and strict adherence to safety and quality standards. The Operations Manager is responsible for career development and performance management for all direct reports, fostering a high-performing, skilled, and engaged workforce.



The Operations Manager works closely with customers, principals, sales teams, and service personnel to coordinate service activities and support customer needs. This role requires regular engagement at customer sites as well as R.E. Mason facilities and plays an important role in strengthening operational infrastructure, expanding valve service capabilities, and growing market share. Through collaboration and leadership, the Operations Manager reinforces the company’s core values while contributing to the continued growth and success of the M&VS business.



Specific Responsibilities 




  • Promote and maintain a safe work environment by following and enforcing standards and procedures established by the Safety Manager.

  • Oversee production, scheduling, quality, and safety operations for the assigned Service Center.

  • Partner with the Shop Lead to conduct production meetings and communicate daily work assignments to the team.

  • Utilize core operational metrics to identify performance gaps and implement corrective actions.

  • Use the company business system to manage workload, track service activities, and complete administrative responsibilities.

  • Identify and implement procedures to improve day-to-day operations, efficiency, and service quality.

  • Lead Quality, Safety, and Competency audits for the assigned Service Center to ensure compliance with company standards.

  • Participate in the hiring, onboarding, and career development of service center employees.

  • Manage HR-related matters for the assigned Service Center in coordination with Human Resources.

  • Conduct regular performance evaluations and provide constructive feedback to employees.

  • Establish clear performance expectations and measurable goals for team members.

  • Address performance concerns through coaching, development plans, or corrective action when necessary.

  • Recognize and reinforce strong performance to promote positive behaviors and team engagement.

  • Foster a positive work environment that reflects the organization’s culture and values.

  • Project a positive image of the organization to both employees and customers.

  • Lead, support, and strengthen the company’s core values and culture within the team.

  • Facilitate training in OEM valve repair procedures and ensure adherence to technical standards.

  • Collaborate with Account Managers and Service Managers to assess service scope and identify opportunities.

  • Respond to valve-related service inquiries from Service Managers and Coordinators on behalf of customers.

  • Perform other related duties as assigned to support service center operations and organizational objectives.