Delaware North Parks and Resorts is hiring an Operations Manager to join our team at The Westin Buffalo in Buffalo, New York. Working at our exciting location will ensure you never have a dull day on the job. As an Operations Manager, you will oversee daily operations in a fast‑paced environment, ensuring all guest rooms are cleaned, inspected, and ready for arrivals. You will manage and guide front desk operations, including welcoming guests, handling check‑in and check‑out processes, and resolving guest inquiries with professionalism and warmth. Strong organization, a personable demeanor, and the ability to multitask are essential.
If you’re seeking a dynamic role with opportunities for growth and leadership, apply today and become part of our dedicated hospitality team.
Additional Details:
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
Unit Description:
Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.
Responsibilities:
- Assist the General Manager in establishing and implementing objectives, plans, and policies, and financial goals for front desk, housekeeping, and maintenance operations
- Schedule, directly supervise, and train front desk, housekeeping, and maintenance team members, ensuring company policies and procedures are followed for excellent customer service and guest experience
- Ensure compliance with federal, state, and local regulations regarding alcohol, sanitation, payroll, employment, and EEO
- Handle guest relations and monitor adherence to quality assurance standards
Qualifications:
- 2 - 5 years’ management experience in a customer service environment
- Front desk, housekeeping, or reservation experience is beneficial
- Ability to lead, problem solve, and operate in a fast-paced environment
- Strong written and verbal communication
- No degree required
- Must have a valid driver's license
- Proficient computer skills, including Word, Outlook & Excel
Physical Requirements:
- Frequent standing, sitting, bending, lifting, walking, occasionally climbing step ladders, pushing carts, and sitting at a computer
- Frequent standing, walking, climbing of stairs, bending, stooping, reaching, kneeling, and carrying; use of hands to operate cleaning equipment and complete scrubbing/washing duties
- Occasionally required to lift and/or move up to 50 pounds
- Visual acuity is sufficient to inspect the cleanliness of rooms and surfaces