Operations Manager – Seasonal

📍 San Jose CA  | Seasonal | Sept - Nov

Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.

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Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

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What You'll Do

As our Seasonal Operations Manager, you're the boots-on-the-ground force that keeps every department aligned, every guest moving, and every night running without a hitch. You'll work directly alongside the General Manager to ensure our event operates at peak efficiency from first build to final strike.

Operational Leadership

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  Serve as direct supervisor for all operational departments including parking, ticketing, retail, custodial, guest services, general event staff, and security

  
  


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  Partner with the General Manager to develop, implement, and continuously refine SOPs for every aspect of the event

  
  


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  Lead recruitment, onboarding, and scheduling of operations staff to ensure optimal shift coverage nightly

  
  


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  Approve operational staff timecards and maintain accurate, up-to-date labor tracking

  
  


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  Lead pre-show briefings with department leads each night, communicating priorities, updates, and expectations

  
  


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  Serve as the primary on-site point of contact for all vendors during build, show, and strike periods

  
  

Event Preparation & Execution

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  Oversee build and strike of event infrastructure in coordination with department leads and external vendors

  
  


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  Ensure all stations are fully staffed, stocked, and show-ready before guest arrival each night

  
  


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  Implement and enforce operational workflows for crowd control, queue management, and emergency access

  
  


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  Monitor guest flow in real time throughout the night, proactively addressing congestion, signage gaps, and staffing needs

  
  


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  Conduct quality control walkthroughs each show night to uphold standards for cleanliness, safety, and guest experience

  
  

Communication & Team Support

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  Maintain ongoing communication with the General Manager on operational needs, staff performance, and guest feedback

  
  


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  Partner with Guest Services to resolve guest concerns and incidents quickly and professionally

  
  


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  Be a visible, accessible presence across all departments—supporting morale and empowering on-the-ground problem-solving

  
  


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  Champion a culture of accountability, professionalism, and teamwork throughout the operations staff

  
  

Logistics & Safety

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  Ensure proper placement and maintenance of all event signage—directional, safety, and informational—for clear guest navigation

  
  


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  Support the General Manager in emergency planning and enforce all safety protocols including access control, egress pathways, and regulatory compliance

  
  


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  Monitor custodial needs throughout the event, coordinating rapid responses to spills, restroom issues, and trash overflow