Position Summary

We are seeking a highly organized and results-driven Operations Manager to oversee the daily operations of our fitness facility/facilities. This role is responsible for ensuring exceptional member experiences, efficient business operations, staff leadership, and achievement of operational and financial goals. The ideal candidate combines strong leadership skills with a passion for health, wellness, and customer service.

Key Responsibilities

Operational Management

• Oversee day-to-day gym/studio operations to ensure smooth and efficient performance


• Maintain facility cleanliness, safety, and operational standards


• Manage opening and closing procedures and ensure compliance with company policies


• Monitor inventory levels for fitness equipment, supplies, retail products, and amenities


• Coordinate equipment maintenance and vendor relationships

Team Leadership

• Recruit, train, schedule, and supervise front desk staff, trainers, and support personnel


• Foster a positive, high-performance team culture


• Conduct employee performance reviews and provide coaching and development


• Ensure staff compliance with operational procedures and customer service standards

Member Experience

• Deliver exceptional customer service and resolve member concerns promptly


• Support member retention initiatives and community engagement efforts


• Monitor member feedback and implement service improvements


• Ensure a welcoming, inclusive, and motivating environment

Financial & Administrative Oversight

• Assist with budgeting, payroll, and expense management


• Track key performance indicators (KPIs) including membership growth, retention, revenue, and labor costs


• Prepare operational reports and analyze business performance


• Support sales goals and membership promotions

Compliance & Safety

• Ensure compliance with health, safety, and labor regulations


• Maintain emergency procedures and incident reporting processes


• Enforce cleanliness, sanitation, and risk management standards

Qualifications

• Bachelor?s degree in Business Administration, Sports Management, or related field preferred


• 3?5 years of management experience in fitness, hospitality, retail, or service industries


• Strong leadership, communication, and problem-solving skills


• Experience managing teams and operational budgets


• Proficiency with scheduling, POS, CRM, and membership management systems


• CPR/AED certification preferred

Desired Skills

• Strong customer service mindset


• Ability to multitask in a fast-paced environment


• Data-driven decision-making abilities


• Conflict resolution and team-building skills


• Passion for fitness, wellness, and community engagement

Physical Requirements

• Ability to stand and walk for extended periods


• Ability to occasionally lift up to 50 lbs


• Comfortable working in an active fitness environment