About the Department

Minimum Salary Ranges start at $47,500 (Specialist I); $53,500 (Specialist II); $62,000 (Senior Specialist) - Depending on qualifications (DOQ)

Under general supervision, this position is responsible for reviewing and monitoring operations services within the department to ensure San Joaquin Regional Transit District (RTD) and contractors are in compliance with terms outlined in the agreement, both operationally and financially. Additionally, the position provides support within the Operations Department to track, analyze, and report system performance trends for all modes of transit operations.

Successful candidates may be hired at either the Specialist I, Specialist II, or Senior Specialist level depending on experience/qualifications.

Position Duties

The following statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The incumbent must be able to perform the essential functions of this job with or without reasonable accommodations.

1. Participate in the development and implementation of operational, maintenance or transportation programs, policies and procedures.
2. Collect, compile, and analyze information from various sources on a variety of specialized topics related to assigned programs; prepare reports which present and interpret data, identify alternatives; and make and just recommendations.
3. Reviews and reconciles monthly invoices to ensure compliance with financial obligations and terms outlined in contract agreements and monitors the department and or contract budget.
4. Collects, reviews, analyzes, and prepares monthly performance measurement reports.
5. Identifies and notifies management of potential operational, legal, and financial issues and recommends solutions to address the issues.
6. Maintains precise documentation of contractual and internal work orders, preventative maintenance forms and manuals.
7. Maintain precise and accurate records of transactions of various internal and external contracted services and supplies.
8. Processes invoices, prepares purchase card reconciliations, purchase orders and budget transfers.
9. Performs quality control checks on internal documents to maintain a clear audit trail.
10. Coordinates regular meetings with contractor staff to discuss service performance; schedule inspections and track all related orders.
11. Gathers and researches information relevant to assigned programs.
12. Responsible for ensuring equipment parts are ordered at best value; orders all office and custodial supplies.
13. Perform research and analysis on special projects.
14. Prepares a variety of reports, correspondence and records.
15. Coordinates annual required training of personnel.
16. Coordinate the purchase of all office and maintenance supplies.
17. Present information, proposals, and/or recommendations clearly, logically, and persuasively, including at public meetings.
18. Represents RTD at meetings and with local partners.
19. Performs other incidental and related duties as required and assigned.

In addition, when assigned to Transportation:
1. Monitors service quality through comments submitted by contracted fixed-route passengers; coordinates with contractor staff to ensure effective adherence to comment investigation and resolution policies and procedures.
2. Assists with the implementation of contracted fixed-route service changes; coordinates with contractor staff to ensure effective communication; monitors service effectiveness and prepares correspondence to report effects on service delivery.

Minimum Qualifications

KNOWLEDGE OF:
1. California state vehicle laws and codes.
2. Transit operations and state and federal transit regulations.
3. Federal ADA transportation rules and regulations.
4. Trends in ADA and mobility management.
5. Define issues, analyze problems, evaluate alternatives, and develop sound, independent conclusions, and recommendations in accordance with laws, regulations, rules, and policies.
6. Basic principles and procedures of record keeping.
7. Microsoft Office Suite, including Word, Access, PowerPoint, and Excel
8. Research methods and analysis techniques.
9. Excellent organizational and presentation skills.
10. Program analysis, cost/benefit evaluation, budget preparation, capital and financial forecasting techniques, project management and project control.
11. Principles and practices of sound business communication.
12. Customer service principles and practices.
13. Policies and procedures of the assigned department.
14. RTD human resources policies and procedures and labor contract provisions.

ABILITY TO:
1. Represent RTD effectively in public settings on a variety of issues.
2. Define issues, analyze problems, evaluate alternatives, and develop sound, independent conclusions, and recommendations in accordance with laws, regulations, rules, and policies.
3. Organize, set priorities, and meet deadlines.
4. Interpret RTD personnel policies and procedures and applicable local, state and federal legislation.
5. Operate a computer using word processing and other business software.
6. Organize and maintain office and specialized confidential files and records.
7. Work independently and in a team-oriented environment.
8. Communicate clearly and effectively, orally and in writing.
9. Understand and follow oral and written instructions.
10. Prepare clear, concise, and comprehensive correspondence, reports, studies, and other written materials.
11. Establish and maintain effective working relationships with all levels of RTD management, Board of Directors, employees, employee organizations and their representatives, other governmental officials, community groups, and the public.

EDUCATION, TRAING AND EXPERIENCE:
A typical way of obtaining the knowledge, skills, and abilities outlined above is:

Specialist I:
Graduation from an accredited two-year or four-year college or university with a minimum of approximately one to three years of professional experience in contract administration or related field; or an equivalent combination of training and experience. One (1) additional year of the required experience may be substituted for each year (30 semester hours) of the required education.

Specialist II:
Graduation from an accredited four-year college or university with approximately three to five years of professional experience in contract administration or related field; or an equivalent combination of training and experience. One (1) additional year of the required experience may be substituted for each year (30 semester hours) of the required education.

Senior Specialist:
Graduation from an accredited four-year college or university with five to seven years of professional experience in contract administration in a public transit agency or governmental setting; or an equivalent combination of training and experience. One (1) additional year of the required experience may be substituted for each year (30 semester hours) of the required education.

Proof of required education beyond high school, such as college transcripts, diplomas, and/or certificates must be submitted at the time of application, if not substituting experience for the education requirement.

Licenses; Certificates; Special Requirements:
A valid California Class C driver's license.
Experience in a public transit agency or governmental setting is preferred.

Work Environment:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the duties of this class, an employee is regularly required to sit, talk and hear, in person and by telephone, use hands repetitively to or operate standard office equipment, and reach with hands and arms. The employee is frequently required to stand and walk; stoop, kneel, bend, or crouch; and lift up to ten pounds. The employee occasionally lifts up to 10 pounds. Specific vision abilities required by this class include close vision and the ability to adjust focus.

Mental Demands:

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret complex data, information, and documents; analyze and solve complex problems; observe and interpret people and situations; use math and mathematical reasoning; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks with constant interruptions; work under intensive deadlines and interact with all levels of RTD management, staff, employees, representatives of employee organizations, other governmental officials, and the public.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. While performing the duties of this class, the employee works under typical office conditions and the noise level is moderately quiet.

EMPLOYMENT PROCESS:

Applicants must complete and submit an official application form. The standards as stated on the front of the job announcement represent only the minimum required to fill an application. Resumes will be accepted but may not be substituted for the required application form. Meeting the listed standards does not guarantee that a candidate will be invited for an interview as the Human Resources Department reserves the right to limit the number of candidates to the most qualified for the vacancy. The selection process for this position may include a written assessment. All statements made on the application are subject to verification and investigation. False statements will be cause for disqualification, removal from the eligible list or termination of employment.

Employment is conditional upon successfully passing all pre-employment screens. Substance abuse tests paid by the Transit District are required of each prospective employee. Candidates are cautioned that offers of employment are conditional and subject to the satisfactory completion of DOT physical examination (for safety sensitive positions), substance abuse drug and alcohol tests, reference checks, and a background investigation.

San Joaquin Regional Transit District is an Equal Opportunity Employer.

Other Qualifications

The District offers a competitive employee benefit program that includes:

INSURANCE: RTD provides comprehensive health and dental insurance package for all full-time employees and their dependents. RTD also provides

$20,000 life insurance for all full-time employees.

SICK LEAVE: Twelve (12) days per year for all full-time employees.

VACATION: Two (2) weeks to six (6) weeks depending on length of service for full-time employees.

RETIREMENT: RTD participates in a 401(a) retirement plan in which RTD provides a generous match.

The provisions of this bulletin are subject to change without notice and do not constitute an express or implied contract.

Benefits

: The District offers a competitive employee benefit program that includes:

INSURANCE: RTD provides comprehensive health and dental insurance package for all full-time employees and their dependents. RTD also provides $20,000 life insurance for all full-time employees.

SICK LEAVE: Twelve (12) days per year for all full-time employees.

VACATION: Two (2) weeks to six (6) weeks depending on length of service for full-time employees.

RETIREMENT: RTD participates in a 401(a) retirement plan in which RTD provides a generous match.

Supplemental Questions

Do you possess a valid California Class "C" Driver's License?

If offered this position, I understand I may be required to submit proof of education validating level of college education.

What is your highest level of completed education?

High School or GED
Some College
Vocational School
Associate's Degree
Bachelor's Degree
Master's Degree
Doctorate Degree/PhD
Juris Doctorate
None

Please state your minimum salary requirement.

Which level do you believe you are best qualified for?

Specialist I
Specialist II
Senior Specialist

How many years of progressively responsible experience do you have working/supporting an operations department?

No experience
Less than 1 year
1 year to less than 2
2 years to less than 3
3 years to less than 4
4 years to less than 5
5 years to less than 6
6 years to less than 7
7 years to less than 8
8 years to less than 9
9 years to less than 10
10 or more years

How many years of customer service experience do you have directly dealing with the public?

No experience
Less than 1 year
1 year to less than 2
2 years to less than 3
3 years to less than 4
4 years to less than 5
5 or more years

Why do you believe you are qualified for this position?

Are you able to work 100% in the office?

Required Question

Agency Information

Employer: San Joaquin Regional Transit District
Department: Transportation
Address: 421 E. Weber Avenue

Stockton, California, 95202
Phone: (209) 943-1111
Website: http://sanjoaquinrtd.com/

Operations Specialist I/II/or Senior Specialist - Transportation