Operations Specialist – Peoria, IL
Job Info:
- Employment Type: Full-Time
- Location: 910 W Detweiller Dr., Peoria, IL 61614
- Hours: Monday - Friday; 8am to 5pm CST
- Salary: $17 - $18/hr
We are looking for an Operations Specialist to join our successful, highly motivated team at Feldco, the #1 Window and Door Company in America (recognized by Window and Door Magazine). We have 50 years of experience in delighting customers by making home improvement projects simple.
In this role, you will serve as a key point of contact for customers, coordinating service, measurement, and installation appointments while supporting the day-to-day operations of our installation team. The ideal candidate is organized, detail-oriented, customer-focused, and thrives in a fast-paced environment where teamwork and communication are essential to success.
Feldco is honored to have been named a top workplace in 2025 by the Chicago Tribune, making us a 12-time award winner!
Position Responsibilities:
- Calling clients to schedule service, measurement and installation appointments.
- Resolve product or service concerns by clarifying customer’s issues.
- Open and maintain customer accounts and update I.T. system.
- Contribute to team results by working closely with field staff and other departments.
- Receive, assemble, file, and organize job packets.
- Complete necessary paperwork and data entry to process permits and purchasing.
- Process on-order and completion payments for services and contracts.
- Notify Installation Companies of daily work and customer expectations.
- Answer phones to assist customers when they call.
Position Requirements:
- One year of customer service experience.
- Problem solving capabilities.
- Excellent communication skills.
- Ability to multitask.
- Must be a team player.
- Must pass background check and drug screen.
Preferred Skill Set
- Entrepreneurial Spirit.
- Home improvement / construction industry experience, although not necessary.
What can Feldco Offer You?
- Leadership – We are the largest replacement roofing, window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market
- Growth – We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets
- Advancement – We have recently promoted many internal staff members to management positions, and offer external training and tuition reimbursement for personal development
- Security – We operate profitability and are enhancing the benefits and care of our employees
- Professionalism – We are investing heavily in quality improvements and establishing industry-best operations
- Teamwork – We are focused on assisting each other and working together to take care of our customers
Benefits Offered to Feldco Employees:
- Health: Comprehensive medical coverage, including options for PPO and HMO plans. Coverage is available for employees, spouses, and dependents. Free Teladoc and MyStrength (mental/behavioral health) when you are enrolled in one of Feldco’s medical plans.
- Dental: Dental coverage (PPO plans) including preventive services, basic and major procedures, etc.
- Vision: Vision plans cover annual eye exams, prescription lenses, and frames or contact lenses.
- Life and Accidental Death & Dismemberment (AD&D): Free $15,000 policy for all full-time employees
- Disability Coverage: Employees can enroll in STD and LTD.
- Voluntary Life Insurance: Employees have the option to purchase voluntary term life insurance with a guaranteed issue amount of $100,000. The max benefits amount is $500,000. We offer Accident, Critical Illness, and Hospital Care coverage
- Employee Assistance Program
- Offer identity Theft protection
- Pet Insurance
- 401(k) Retirement Plan: 401(k) with company match
- PTO and paid holidays