Join an Award-Winning, High-Performance Service Team

O'Steen Volkswagen & Subaru is seeking a driven, customer-focused Service Advisor to join our growing service department. This is not an entry-level customer service role - this is a performance-based position with strong earning potential and long-term career growth.

You will work in a stable, busy service department with strong technician retention and consistent workflow. Our Service Manager was a 2024 Service Manager of the Year recipient from Volkswagen, and our dealership has earned Best of Georgia recognition from the Georgia Business Journal.

If you thrive in a fast-paced environment, enjoy solving problems, and are motivated by performance and income growth, we want to meet you.

What You'll Do

• Greet customers professionally and build long-term relationships

• Listen carefully to customer concerns and document accurately

• Create detailed repair orders and estimates

• Present recommended services confidently and ethically

• Manage repair timelines and communicate status updates

• Work closely with technicians to ensure accuracy and efficiency

• Handle customer concerns with professionalism and urgency

• Monitor and manage performance metrics including gross profit, hours per RO, and customer satisfaction

What We're Looking For

• Strong communication and sales ability

• Proven customer service experience (automotive preferred)

• Ability to multi-task in a fast-paced environment

• Detail-oriented and highly organized

• Comfortable using dealership software and digital inspection tools

• Motivated by performance-based income

• Professional appearance and demeanor

Automotive experience is preferred but not required for the right high-performing candidate.

Why O'Steen VW & Subaru?

• Stable, established shop with strong employee retention

• Busy department with consistent opportunity

• Base salary plus commission structure

• Earning potential of $50,000 – $74,000 per year

• Medical, Dental, Vision

• 401(k)

• Life Insurance

• Paid Time Off

• Employee Discounts

• Professional, team-oriented culture

Career Growth

This role offers opportunity for advancement into:

• Senior Service Advisor

• Service Team Lead

• Service Management

If you are competitive, customer-focused, and ready to grow your income and career - apply today.