Job Title: Overnight Customer Service Representative

Department: Operations

Hiring Range: $18.00+/hr. depending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period)

FLSA: Non-exempt (eligible for overtime)

DOL Status: Full-time and part-time available

Reports to: Store Manager

Position Summary:

The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility. If you enjoy working in a fast-paced, team-oriented environment, this is the job for you!

Job Requirements, Functions, and Responsibilities:

• Provide exemplary, courteous customer service and handle complaints quickly and tactfully


• Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport


• Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic


• Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below


• Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site


• Maintain proper inventory levels and shift closeouts


• Perform duties with minimal supervision, may be required to work irregular work hours


• Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters


• Comply with all company policies and procedures, including relevant governmental regulations


• Complete/attend all required employee orientations, trainings, certifications, and/or meetings

Physical Requirements:

• Ability to stand and/or walk for an entire shift


• Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed (to replenish fountain syrups, stock/maintain inventory, etc.)


• Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment)


• Ability to push and pull with arms up to a force of 20 lbs.


• Ability to bend at waist with some twisting up to 1 hour of shift


• Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift

Working Conditions:

• Employee performs approximately 95% of duties indoors


• Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer


• Work in small spaces at times; work independently


• Work with minimal direction and periodic supervision

Equipment, Tools, and Materials:

• CSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.


• Employee utilizes the following manual equipment: cleaning supplies (e.g. rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc.


• Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents