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Posted 1w ago

Part-Time Customer Care & Office Assistant

@ Swing Kingdom
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Leola, Pennsylvania, United States
OnsitePart Time
Responsibilities:answering inquiries, processing orders, scheduling appointments
Requirements Summary:Customer support experience, strong communication and interpersonal skills, accurate data entry, CRM and Microsoft Office365 proficiency, POS/Service Titan experience helpful, reliable and organized.
Technical Tools Mentioned:Service Titan, CRM, Microsoft Office365
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Job Description
Part-Time Customer Care Representative & Office Assistant
 
Swing Kingdom is the original builder of Amish Vinyl playsets! Our mission is to bring adventure to backyards and communities across the United States with safe, durable, and maintenance-free playsets. As a family-owned manufacturer, we take pride in designing and building high-quality, affordable playsets that children of all ages can enjoy.
 
We are looking for a friendly and organized Customer Care Representative & Office Assistant to join our team! Come build something awesome with us!
 
 The Customer Care Representative & Office Assistant serves as the first point of contact for customers, providing timely and effective assistance via phone, email, and in-person interactions, along with the timely completion of administrative tasks including, but not limited to, orders, scheduling, and follow-up best practices.
 
What You'll Contribute: 
  • Customer Point of Sale entry (walk-ins and online).   Work with other departments for fast fulfillment and entry.
  • Effectively answer customer phone calls and assist with the directing of callers to the appropriate departments in a professional manner. 
  • Answer customer inquiries related to their orders in a timely and professional manner.
  • Use Service Titan to respond to inbound chats.
  • Assist with walk-in customers and vendors.
  • Assist with shipping of customer "thank-you" gifts. 
  • Stay up to date with product knowledge, company policies, and procedures to provide accurate information.
  • Assist with outbound communications, including but not limited to scheduling, travel details, dealer notes etc.
  • Assist with warranty claims, verification and resolution
  • Assist with a variety of office related tasks
  • Other job-related projects as assigned. 
Working Hours: Monday to Friday, 9:00am to 3:00pm
 
What You'll Bring to the Team: 
  • Proven customer support experience or experience as a client service representative.
  • High degree of reliability, professionalism, and confidentiality.
  • Strong communication and interpersonal skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficiency in data entry with a high level of accuracy and attention to detail.
  • Hands-on experience in a variety of computer-based programs including CRM and Office365 software
 
Swing Kingdom is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.