Job Summary

The Lamar University Athletics Ticket Office is seeking dependable, professional, and customer-focused Athletic Ticket Office Student Assistants / Work-Study eligible students to support ticket sales, game-day ticket operations, customer service, and office duties. This position provides hands-on experience in athletic ticket operations, event management, ticketing, cash handling, and customer service.

Essential Job Functions

 Essential Job Functions / Position Responsibilities

• Assist with ticket sales during athletic events and office hours.
  
• Provide excellent customer service by phone, email, and in person.
  
• Assist patrons with ticket questions, seating concerns, mobile ticketing issues, and general event information.
  
• Verify, distribute, and assist with will-call tickets and player pass lists in compliance with current NCAA regulations.
  
• Scan tickets and assist with entry at athletic events.
  
• Handle cash and credit card transactions securely and accurately.
  
• Help reconcile events, balance cash sheets, and follow Ticket Office procedures.
  
• Assist with event-day setup, ticket windows, gates, parking, guest lists, and other game-day responsibilities as assigned.
  
• Perform clerical duties as assigned, including filing, data entry, and correspondence with single-game ticket holders, season ticket holders, and other universities’ athletic departments.
  
• Answer phone calls and assist customers with ticket-related questions.
  
• Make outbound group sales calls for non-revenue sports as assigned.
  
• Assist other departments within Athletics as assigned.
  

Minimum and Desired Qualifications

Minimum Qualifications

• Must be a current Lamar University student in good standing.
  
• Must be at least 18 years of age.
  
• Strong communication and customer service skills.
  
• Professional demeanor and reliability.
  
• Ability to work evenings, weekends, and athletic event days.
  
• Ability to stand for extended periods during events.
  
• Ability to handle cash, credit card transactions, and customer information responsibly.

Preferred Qualifications

• Federal Work-Study eligible student.
  
• Previous customer service, retail, food service, front desk, ticketing, or event experience.
  
• Interest in athletics, sports operations, ticketing, or event management.
  
• Availability to work athletic events, including evenings and weekends.
  
• Ability to work scheduled office hours when available.
  

 

Lamar University is An Equal Opportunity Employer

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Benefits

This position is not eligible for benefits.

Supplemental Questions

01

Are you currently enrolled at Lamar University?

• Yes
• No

02

Do you have customer service, such as retail, food, front desk, ticketing, or event work?

• Yes
• No

03

Are you available to work athletic events, including evenings and weekends?

• Yes
• No

04

Are you comfortable handling cash, credit card transactions, and customer service situations?

• Yes
• No

05

Please briefly describe your availability during the week and on weekends.

06

Are you interested in working office hours, game-day events, or both?

Required Question

Agency Information

Employer

Lamar University

Address

1060 East Virginia St.








Beaumont, Texas, 77705

Phone

409-880-8375

Website

https://www.lamar.edu/