About the Department

Under the direction and supervision of the Fire Chief, perform a variety of general customer service and administrative duties in support of the services and activities of Fire Rescue.  

Position Duties

• Provide assistance to members of the general public and Town staff.  
• Answer phones, explain office procedures, and respond to questions within level of expertise and authorization, referring more complex issues to technical, professional or management staff.
• Handle routine office duties, including but not limited to: responding to routine correspondence; ordering office and janitorial supplies; maintaining department files and preparing various statistical data.
• Organizing education materials for Open House and other public events.
• Assist with accounts payable and payroll when needed.
• Assist with records retention.
• Assist with public records request.  
• Perform all other related duties as required.

Minimum Qualifications

Skills, Knowledge and Abilities 

• Knowledge of Fire Rescue policies, procedures, and department's collective bargaining agreement.
• Knowledge of standard office procedures, practices, forms and equipment; dexterity and accuracy in operating standard office equipment.  
• Ability to learn and operate computer systems, including word processing, spreadsheets, and specialized department software.
• Knowledge of or ability to learn Munis, Microsoft Apps, and OpenGov.
• Ability to understand, learn, interpret, and explain policies and procedures, and to apply such guidelines appropriately to different situations.
• Ability to interact effectively and tactfully with a wide variety of individuals including management personnel, other Town and department staff, outside professionals, and members of the public.
• Ability to communicate clearly and concisely with others, both verbally and in writing.
• Ability to prioritize multiple tasks and deal effectively with interruptions. 
• Ability to perform detailed work accurately and efficiently within strict deadlines.
• Ability to understand, select and perform basic mathematical calculations efficiently and accurately.

Education and Experience

Duties require two years of business school with knowledge of office administration, financial record keeping and automated office systems and procedures; 3 years of related experience; or any equivalent combination of education and experience.  

Other Qualifications

SUPERVISORY RESPONSIBILITY

None.  

PHYSICAL ELEMENTS

• Normal office environment, not subject to extremes in temperature, noise, odors, etc.  
• Intermittent standing to assist customers in the office.  
• Frequent interruptions to assist customers in the office or on the phone.  
• May spend extended periods at terminal, on telephone, or operating other office  
• machines, requiring eye-hand coordination and finger dexterity.  
• Regular lifting and carrying of files, documents, records, etc.   

FLSA Status: Non-exempt  

Grade: IE-12  

Standard Work Week: Part-Time 10 Hours Per Week

Job Code:   6216

Risk Code: 8811

Benefits

Employee Benefits

Agency Information

Employer

Town of Andover

Address

36 Bartlet St








Andover, Massachusetts, 01810

Phone

978-623-8960 (Town Positions)


978-623-8500 (School Positions)

Website

http://andoverma.gov