Posted 1w ago

Parts & Service Training Manager

@ Sandvik
Ulaanbaatar, Ulaanbaatar, Mongolia
OnsiteFull Time
Responsibilities:leading training, developing programs, assessing competency
Requirements Summary:Bachelor's in engineering or technical education, minimum 5 years maintenance and technical training experience, strong underground mobile mining equipment and OEM maintenance experience; training/assessor and trade qualifications advantageous.
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Job Description

At Sandvik, we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness, and cooperative spirit to shape the future of our industry and, with it, the path of your career. Now we are looking for someone with a passion for their trade and a strong focus on customer satisfaction to take this role forward.

We are seeking a Training Manager based in UB Head Office:

JOB PURPOSE:

To lead, standardize, and integrate all technical training activities across Parts & Service Mongolia by establishing a centralized training function. The role is accountable for rapid workforce capability development, organization-wide skills gap identification, and ensuring sustainable technical competence aligned with business growth, operational requirements, and Sandvik standards.

MAIN RESPONSIBILITES:

  • Promote and enforce a Zero Harm culture across all training environments.
  • Ensure all training (classroom and practical) complies with Sandvik EHS policies and ISO standards.
  • Integrate safety as a core component of all technical training programs.
  • Ensure safe training facilities, tools, and practices across UB and onsite operations.
  • Develop and implement a centralized training strategy aligned with Parts & Service business objectives.
  • Establish a single reporting line for all training activities across Mongolia.
  • Standardize training frameworks, methodologies, and competency models.
  • Define and implement training governance, reporting structures, and KPIs.
  • Lead structured organization-wide skills gap assessments across all roles (technical, supervisory, specialist).
  • Build and maintain a competency matrix per role, equipment type, and service line.
  • Identify critical capability gaps impacting performance, safety, and reliability.
  • Develop targeted action plans to close gaps in short-, medium-, and long-term horizons.
  • Oversee the design and rollout of technical training programs (basic → advanced levels) across all Sandvik equipment.
  • Ensure structured onboarding training pathways for new hires.
  • Balance classroom, workshop, and hands-on field-based training.
  • Ensure consistency and quality of delivery across UB and site teams.
  • Lead and coordinate:
  • UB-based training center activities
  • Site-based/on-the-job training teams
  • Develop and manage:
  • Annual training plans
  • Training calendars
  • Resource allocation (trainers, equipment, materials)
  • Ensure efficient and cost-effective delivery of training programs.
  • Establish KPIs to measure:
  • Training effectiveness
  • Competency improvement
  • Impact on equipment reliability (MTBF, performance trends)
  • Implement assessment frameworks (pre/post training evaluations).
  • Gather feedback from stakeholders and continuously improve programs.
  • Support:
  • Apprentice programs (including GIZ initiatives)
  • Succession planning for technical roles
  • Development of high-potential technical employees
  • Build long-term capability pipeline for Mongolia operations.
  • Lead, coach, and develop a team of training professionals across multiple locations.
  • Drive accountability, consistency, and high training standards.
  • Build a strong learning culture across the organization.

Your profile

  • Bachelor’s degree in engineering, Technical Education, or related field.
  • Trade qualifications with extensive underground mobile maintenance experience considered
  • Training / assessor certification (advantageous)
  • Minimum 5 experience in maintenance and technical training
  • Strong experience with underground mobile mining equipment and OEM maintenance systems

Only shortlisted candidates will be contacted for interview