Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

The Patient Access Supervisor position is responsible for managing day to day operations by providing support and performance management to their teams to deliver exceptional patient experiences, achieve department and organizational goals, while creating an environment that retains and develops employees. The Patient Access supervisor directly supports Patient Access Leads and Representatives and supports the Contact Center Manager.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Responsible for providing exceptional full cycle employee, and potential employee experience including recruiting, hiring, onboarding, talent development, and performance management
• Responsible for building and maintaining an equitable and engaging work environment for employees by providing consistent coaching, counseling, recognition, and development opportunities for staff
• Responsible for documenting and maintaining accurate personnel files regarding staff performance, conduct, and time management
• Establishes priorities and guidelines for maintaining and improving standard work of daily operations and keeps leadership informed of potential opportunities by recommending and/or implementing solutions
• Facilities communication with staff about policy/procedure/process changes by developing and distributing necessary material to ensure effective change management and adherence to change
• Accountable for overseeing quality management of day to day operations of the department by performing daily, weekly and monthly reporting on key performance indicators and audits of core processes to ensure adherence and provide regular feedback to staff
• Demonstrate ability to perform all responsibilities of Patient Access Representative and Patient Access Leads at established performance levels
• Monitoring day to day operations, and quality metrics using quality monitoring software, staff dashboards and adherence alerts
• Foster an environment of continuous improvement in quality management, schedule adherence, after call surveys using the HealthPoint Lean Management System and Five9 contact center software
• Acts as a point of contact between the contact center and clinics to disseminate information to the contact center team with the clinic requirement needs on a day-to-day basis.
• Develop and maintain systems for managing information, supporting staff, improving quality, recognizing employees and process improvement
• Develop call reports, dashboards, quality monitoring forms, and schedules for their team
• Other Duties as assigned
• Attend and participate in supervisor meetings, organizational committees and task force activities as required.
• Maintain good attendance, is punctual and work full scheduled shift as a condition of employment.
• Demonstrate respectful, professional, appropriate behavior and leadership that supports a team-oriented environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services.

Must have’s you’ll need to be successful:  

• Ability to communicate with a diverse patient population is an essential skill. Ability to read and interpret technical and other complex documents.
• Ability to define problems, establish facts and draw valid conclusions. Ability to interpret and analyze extensive variety of situations. Demonstrate the ability for constructive thinking and offer alternatives to short and long-term solutions. Ability to present information in one-on-one and small group situations
• Demonstrated ability to be a self-starter, motivated, work independently and ability to follow through.
• Intermediate operating knowledge of computers including Excel, Word, and Outlook required as well as other related scheduling software.

If you know about the following it’s a plus:

• Technical college or certificate degree in related field preferred; (2) plus years Patient Access Representative experience in a medical care setting; or a combination of education and experience. Leadership experience in medical setting preferred.
• Data Entry and Epic capabilities preferred.

Proof of vaccination for COVID-19 is required, prior to start.  HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination.  If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Where to gather your records:

• If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled.
• If records do not show any data, please seek guidance from your provider for further assistance.
• If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

• Medical, Dental, and Vision for employees and their families/dependents
• HSA, FSA plans
• Life Insurance, AD&D and Disability Coverage 
• Employee Assistance Program 
• Wellness Program
• PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
• Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
• 8 holidays and 3 floating holidays 
• Compassion Time Away up to 40 hours
• Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
• Retirement Plan with Employer Match 
• Voluntary plans at a discount, such as life insurance, critical illness and accident insurance,  identity theft insurance, and pet insurance.  
• Development and Growth Opportunities

To learn more about HealthPoint, go to www.healthpointchc.org! #practiceyourpassion

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.