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Posted 9h ago

Patient Account Representative - Medical Coll

@ FMS, Inc.
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Tulsa, Oklahoma, United States
$17/hrRemoteFull Time
Responsibilities:reviewing accounts, resolving balances, documenting interactions
Requirements Summary:Experience in medical collections or revenue cycle, knowledge of billing/EOBs, strong verbal/written communication, empathy, HIPAA compliance, and ability to use Microsoft Teams, FACS, and CRM platforms; high school diploma required.
Technical Tools Mentioned:Microsoft Teams, FACS, CRM
Job Description

JOB TITLE: Patient Account Representative – Medical Collections

EMPLOYER: FMS Inc.

DEPARTMENT: Collection

BENEFIT ELEGIBIITY CLASS: Hourly

REPORTS TO: Collection Manager

 LOCATION: Remote

SCHEDULE:

  • Training: 2 months, Monday–Friday, 8:30 AM – 5:00 PM CST (tentative)
  • Post-training (Remote): Monday–Friday, 9:00 AM – 6:00 PM and 10:00 AM - 7:00 PM split

Note: After successful completion of training, employees are required to use video conferencing tools throughout their shift.

 JOB SUMMARY: 

We are seeking compassionate, detail-oriented Patient Account Representatives to support our healthcare collections team. This role involves working with patients to resolve outstanding medical balances in a respectful, compliant, and empathetic manner. Successful candidates will have a strong understanding of medical billing, insurance processes, and patient financial services.

This is an excellent opportunity for individuals seeking a long-term position in the growing field of healthcare revenue cycle management.

 JOB DUTIES AND RESPONSIBILITIES:

  • Review patient accounts and utilize professional communication to discuss outstanding medical bills.
  • Apply healthcare-specific collection strategies to establish payment arrangements or resolve balances in full.
  • Ask clarifying and empathetic questions to understand the patient’s financial situation and overcome barriers to payment.
  • Offer and securely process flexible payment options, based on patient need and organizational guidelines.
  • Follow all consumer verification procedures as dictated by HIPAA and client-specific compliance policies.
  • Accurately document patient interactions, payment plans, and call outcomes within the account system.
  • Maintain compliance with all relevant regulations, including the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), and HIPAA.
  • Demonstrate sensitivity and professionalism in discussing healthcare-related financial issues.

 JOB QUALIFICATIONS:

  • Required: Experience in medical collections, healthcare customer service, or revenue cycle roles (e.g., billing, insurance follow-up)
  • Working knowledge of healthcare billing terminology, EOBs, and patient financial services preferred
  • Excellent verbal and written communication skills with a focus on empathy and compliance
  • Strong computer skills, including Microsoft Teams, FACS, and CRM or collections platforms
  • Detail-oriented with excellent documentation and follow-up practices
  • High school diploma or equivalent required; additional training or certification in healthcare or revenue cycle a plus

WORK-FROM-HOME REQUIREMENTS:

  • Reliable high-speed internet and secure, quiet workspace
  • Employee-provided WFH equipment
    • Desktop & Dual Monitors - 4vCPU with minimum 1.6 GHz or faster processor. For higher video/screen share resolution and frame rate, a four-core processor or better is required
    • RAM: 8000 MB
    • Hard Drive: 6 GB or more
    • .NET Framework version 4.6.1 or later
    • Windows 10/11
    • Mouse
    • Headset
    • Webcam
  • Comfortable using video conferencing tools throughout each scheduled shift
  • Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment