• Greets patients in a courteous, prompt, and professional manner, providing directions, information, and assistance as needed.
• Distributes and collects required patient forms, obtaining necessary signatures and providing instructions when appropriate.
• Enters and verifies patient, referring physician, insurance, and examination information in the Electronic Health Record (EHR) system to ensure accuracy and completeness.
• Collects patient payments, copays, deductibles, and other applicable fees; processes transactions accurately, provides receipts, and balances cash collections as required.
• Reviews upcoming appointments and contacts patients to confirm appointment dates, times, and locations, as well as communicate any necessary preparation instructions.
• Schedules patient examinations and procedures based on physician and facility availability; coordinates and orders laboratory services as needed.
• Answers incoming telephone calls in a professional and friendly manner, addressing patient inquiries and requests promptly and appropriately.
• Maintains adequate inventory of office supplies and monitors office equipment functionality, coordinating repairs and service when necessary.
• Assists in maintaining a clean, organized, and welcoming reception and waiting area.
• Performs backup and cross-functional administrative duties as assigned to support efficient office operations.
• Ensures compliance with organizational policies, patient confidentiality standards, and applicable healthcare regulations. 
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MINIMUM REQUIREMENTS

• Strong customer service skills and the ability to keyboard proficiently
• Previous experience as a receptionist in a medical office

PREFERRED QUALIFICATIONS

• Previous experience in a healthcare setting