The Patient Service Specialist (PSS) is primarily responsible for coordinating all functions necessary for an efficient and productive flow of patients between check-in, treatment, and check-out. This position is a point-of-contact for all non-clinical patient services between the administrative offices for Comprehensive Therapy and Rehab (CTR) and the clinical office. The PSS will also assist with some day-to-day clinical operations to assist the therapist during patient care.
Duties:
- Greet patients and provide outstanding customer service
- Answer phones
- Electronic scheduling
- Data entry
- Verify current personal and financial information as needed
- Maintain patient charts and electronic medical records
- Faxing, filing, and performing any other duties as assigned
- Cleaning equipment
- Assist Respiratory Therapists, Physical Therapists, and Physical Therapy Assistants as needed
- Training and mentoring other CTR Patient Service Specialists
Qualifications:
- High school graduate or equivalent
- 1+ years of previous medical front office experience or equivalent
- Proficient telephone skills
- Proficient in Word and Excel
- Previous experience with medical software preferred
- Close attention to detail
- Proficient time management and organizational skills
- Team player with a focus on excellent customer service
- Valid Driver’s license
- CPR Certification
Job Type: Full-time
Work Location: In person