UPMC Central PA Weight Management – Patient Services Representative
Location: Harrisburg, PA
Schedule
- Monday – Friday
- 8:00 AM – 4:30 PM
- No weekends or holidays
About the Team
Join a welcoming and supportive team at UPMC Central PA Weight Management! This office is known for its friendly providers and staff who work collaboratively to create a positive experience for both patients and team members. Enjoy the convenience of onsite parking and a team-focused environment where your contributions make a difference.
Responsibilities
- Answer incoming phone calls and assist patients with inquiries
- Pre-register patients and verify demographic and insurance information
- Check-in patients and ensure a smooth front desk experience
- Maintain organized workflows while managing multiple tasks efficiently
Who We Are Seeking
- Prior healthcare or customer service experience preferred, but not required
- Strong organizational skills with attention to detail
- Ability to multitask and work in a fast-paced environment
- Excellent communication and customer service skills
Purpose:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:
- Provide a warm greeting to all patients
- Guide patients through use of self-arrival technology or check-in at the desk based on preference
- Collect copayments and applicable patient payments at the point of service
- Confirm and/or update patient registration information at checkout
- Schedule follow-up appointments within the practice at checkout
- Schedule or connect patients with resources for ancillary services at checkout
- Help patients navigate the healthcare system by providing clear, understandable instructions and follow up on unresolved questions or needs
- Demonstrate understanding of service recovery principles and take appropriate action to uphold the UPMC Experience
- Register patients in the Biometrics (fingerprint recognition) program and explain benefits
- Promote MyUPMC patient portal and assist with patient registration when applicable
- Educate patients on financial responsibility and connect them to advocacy resources as needed
- Confirm and verify insurance benefits through online systems or telephone inquiries
- Obtain patient or family signatures for consent to treatment and financial responsibility in accordance with HIPAA regulations
- Appropriately triage and distribute phone calls to clinical providers and other departments
- Assist with administrative duties including scanning medical records and faxing
- Stay informed on UPMC Patient Portal navigation and usability and clearly communicate guidance to patients for a seamless experience
- Completion of high school graduate or equivalent is required.
- Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran