Job Summary:        

• Return all customer service phone messages within one business day of receipt and assist patients with billing issues to bring any problems to a favorable resolution.        


• Enter accurate and thorough documentation of pertinent events regarding the handling of accounts.        


• Process credit card payments and mail-in payments and post applicable adjustments.        


• Accurately enter patient demographic information for registration and submit manual charges within 3 business days of receipt.        


• Complete daily batch scanning.        


• Retrieve medical records for submission to insurance companies, auditors, and other entities as needed.        


• Coordinate account resolution with department team members when appropriate.        


• Balance deposits, complete daily EFT posting assignments and reconcile any discrepancies.  


• Pick up clinic deposits and complete a verification checklist as reconciliation.        


• Handle and distribute department mail in accordance with departmental policy.