Position Summary

The Players Club Manager is responsible for all duties of the Players Club. The Players Club Manager will work closely with the Director of Marketing to assist in enhancing guest experience for the casino, as well as, direct and organize activities and adjust and handle service complaints of guests. The Manager will have direct oversight of Players Club employees. The Players Club Manager will ensure compliance with all company policies and procedures and federal/state/tribal regulatory requirements. The Players Club Manager will work hours appropriate to meet the needs of the business, which may include nights, weekends and holidays.

Essential Functions of the Position

• Performs all supervisory responsibilities associated with players club


• Manage and supervise department employees and schedules


• Ensure payroll is completed in a timely manner


• Responsible for hiring, training, counseling and disciplining employees as needed


• Maintains departmental budget and obtains approval for purchases


• Responsible for handling paperwork sent to bank and audit departments


• Ensures Thunderbird quality customer service and cheerful atmosphere maintained


• Oversee all operational aspects of the department


• Ensure department is conducted in compliance with Tribal, Federal, and State regulations


• Responsible for the compilation of all necessary information and preparation of reports needed to comply with Tribal, Federal, and State regulations


• Ensure safety and cleanliness of department at all times


• Handle customer disputes


• Participate in events throughout the year and assist Marketing as requested


• Must maintain high levels of confidentiality at all times


• Perform other duties as assigned