Essential Functions/Duties/Responsibilities:

• Perform routine and as-needed cleaning of common areas, including tasks such as vacuuming, carpet extraction, mopping, waxing, buffing, spot cleaning floors, and trash collection.
• Clean residential carpets and floors as assigned, assisting with residence preparations for new occupants.
• Complete assigned work orders and respond to two-way radio calls for tasks, such as deliveries, spill clean-ups, flood response, item relocations, and room setups.
• Maintain housekeeping and floor care equipment in excellent working condition, following all safety guidelines for proper use and storage.
• Regularly update and track records in the electronic work order system, ensuring task accuracy and efficient inventory control.
• Provide courteous, friendly responses to resident and guest questions, ensuring a positive experience.
• Promptly report any resident complaints or concerns to the Lead Housekeeper or Director of Plant Operations for timely resolution.
• Collaborate with housekeeping and laundry teams, utilizing cross-training to assist both departments as required.
• Provide occasional “fill-in” support to other housekeeping areas within the community as needed.
• Assist with snow removal and salting to ensure all walkways remain safe and accessible.
• Perform other related duties as assigned to support comprehensive facility needs.

Required Skills/Abilities/Competencies:

• Proficiency with carpet extraction, floor stripping, waxing, and buffing techniques and equipment.
• Knowledge of cleaning procedures, infection control, and universal precautions.
• Awareness of safe chemical handling practices, with the ability to read and understand Material Safety Data Sheets (MSDS).
• Strong verbal communication skills and a commitment to quality customer service.
• Basic computer skills for managing electronic work orders and logging tasks.
• Ability to work effectively with a diverse team, including residents, leadership, staff, and third-party associates.
• Ability to follow detailed oral and written instructions.
• Capacity to work independently or as part of a team, with limited supervision.

Education and Experience:

• Minimum of 1 year in janitorial or floor care, preferably in a healthcare or hospitality environment.

• High school diploma or GED is preferred, but not required.

Physical Requirements:

• An extensive amount of standing and walking, with a moderate amount of twisting, turning, stooping, kneeling, bending at the waist, reaching above the head and shoulders, and hand-eye coordination.

• Ability to routinely push carts with loads up to 200 pounds.

• Ability to occasionally climb ladders.
• Ability to use equipment such as buffing machine, pressure washer, and carpet extractor.

• Frequent use of ordinary communication, including normal levels of hearing and vision.

• Proficient use of floor care equipment (e.g., buffers, pressure washers, carpet extractors).