HiringCafe
Posted 7h ago

Process & Research Specialist

@ Valley National Bank
View All Jobs
Fairfield or Clifton or Clifton or St Petersburg
OnsiteFull Time
Responsibilities:resolving issues, analyzing data, improving processes
Requirements Summary:3+ years treasury operations experience (HS/GED required; bachelor's preferred), strong PC and data skills, excellent verbal/written communication, ability to prioritize and manage projects.
Save
Mark Applied
Hide Job
Report & Hide
Job Description
Responsibilities include but are not limited to:
  • Assist in resolving complex customer service issues that require additional research and communication with other departments in the bank; follow through to customer resolution.
  • Use statistical methods to identify areas for operational improvement and make suggestions for streamlining processes.
  • Identify different types of data that need tracking to improve business performance.
  • Work on projects designed to improve quality, reduce errors and design new business processes.
  • Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed upon service levels.
  • Work with management, support teams, customers and vendors to gather and analyze information and make recommendations.
  • Actively participate in the testing efforts of all Treasury products when upgrades/enhancements/releases are being initiated on the respective platforms, including any core banking system release installs.