About the Department

An employee in this class performs clerical duties in the front office of the Health Department Pediatric Dental Clinic. An employee in this class will perform a variety of administrative functions in the front office. Work involves answering phones, greeting the public, checking patients in/out, assisting with completing necessary forms, entering information into the computer system, collecting payments, and verifying insurance. Employee will have direct public contact in the form of in-person and/or telephone. This position works under the direct supervision of the Dental Hygienist I.

Position Duties

Answers the telephone and transfers calls to the appropriate person and/ or takes messages.
Greet and treats the public in a courteous and respectful manner.
Assists patients in making and/or changing appointments.
Corresponds with patients in regards to payments and missed appointments.
Completes all necessary documents as indicated by type of visit.
Verifies patient insurance coverage by using multiple insurance platforms (NC Tracks, Delta Dental, etc.).
Maintains patient records.
Prepares patient records upon request (patient/guardian/court/etc.).
Maintains ample supply of forms and office supplies in the front office.
This position will cross train with the clinic front desk duties as assigned.
This position has been identified to have responsibilities in the Preparedness Plan for the Health Department. In the case of an event within the county the employee is required to work at a specified location in-house or off-site as identified in various Health Department Emergency Response Plans (e.g., Preparedness Plan, Pan Flu, etc.).
Performs other duties as assigned.

Minimum Qualifications

Knowledge of general office procedures and necessary skills for running office equipment.
Must have ability to work closely and tactfully with the public.
Ability to communicate effectively in-person and by telephone.
Must be organized and have the ability to multi-task.
Ability to work in Electronic Medical Record (EMR) systems, Insurance Verification Platforms, and Microsoft.

Other Qualifications

High School diploma and one year of clerical experience; or
Equivalent combination of training and experience.
Possess a valid NC Driver’s License.

Benefits

Alexander County is a rewarding and supportive place to work!

We offer a full compensation package including quality benefits with flexible options to meet the needs of our employees and their families.

HEALTH CARE
Medical Insurance – Employee medical insurance is 100% paid provided wellness incentive requirements are met. Spouse and family coverage is available at employee expense per pay period:

Child: $69.23 Children: $207.69 Spouse: $230.77 Family: $392.31

Dental Insurance – Employee dental insurance is 100% paid. Spouse and family coverage is available at employee expense per pay period:

Child(ren): $16.95 Spouse: $18.89 Family: $52.32

Vision Insurance – Employee vision insurance is 100% paid. Spouse and family coverage is available at employee expense per pay period:

Child(ren): $3.86 Spouse: $3.48 Family: $7.50

WELLNESS

Health Clinic – Available to all County employees and dependents covered under the medical insurance plan. Covered visits include ear infections, colds, first aid, physicals, and other acute care needs.

Complementary Alternative Medicine (CAM) – The medical plan offers alternative therapies such as acupuncture, hypnotherapy, massage therapy, yoga, and others. Specific requirements must be met for partial reimbursement - refer to the employee guide for more information.

Employee Assistance Program (EAP) – Counseling services are available to all employees and dependents in the home. Services are provided in a private and confidential setting. The County provides coverage for the first five visits per year.

YMCA – No joining or monthly membership fees for eligible employees. Employees may opt to upgrade their membership to a family rate of $6.92 per pay period.

PureGrit Fitness – Discounted member fees for eligible employees with access to a weight room, unlimited classes, or a day pass.

WORK/LIFE BALANCE

Holidays – Twelve days of paid leave are provided throughout the year to eligible employees.

Sick Leave - Employees earn eight hours per month; EMS employees earn 11 hours per month.

Annual Leave – Employees earn prorated hours per month based upon years of service and hours worked.

Birth Month Leave: Employees will receive the equivalent hours of one regular workday added to their annual leave on the second day of their birth month.

Community Involvement Leave: Employees earn eight hours per calendar year, expiring on December 31.

Bereavement Leave: Employees are given 24 hours of paid leave to grieve the loss of an immediate family member.

Parental Leave: Eligible employees can request up to 6 weeks of paid leave per calendar year.

Discount Tickets – Discount tickets to various recreational venues including AMC Theaters, Carowinds, Tweetsie Railroad, Biltmore Estate, and others.

FINANCIAL STABILITY

NC Local Government Retirement System – The Local Governmental Employees’ Retirement System (LGERS) is a defined benefit plan. Full-time and eligible part-time employees are automatically enrolled in the system. Employees contribute a mandatory, fixed 6% on a pre-tax basis. An employee is considered vested after five years of contributory service.

Life Insurance – $12,500 of Life and AD&D at no cost to the employee. Additional coverage is available at employee expense.

Longevity - After five (5) years of continuous full-time County service, employees receive an annual lump sum payment of 1.5% of their salary during their anniversary month. Moving forward, the amount increases by .10 per year based upon years of service.

401k and 457 Deferred Compensation – Contributions are available as an employee option.

Tuition Reimbursement: Employees who have completed their initial probationary period are eligible to participate in the tuition reimbursement program of up to $1,000 per semester in qualified expenses.

Supplemental Benefits – The County partners with Aflac, as an employee option, for additional supplemental benefits.

Local Government Federal Credit Union (CIVIC) – Memberships are available to County employees.

For additional details on benefits, please review the Alexander County policies at www.alexandercountync.gov or
contact the Human Resources Department at (828) 632-1132.

Supplemental Questions

Please select your highest level of education completed.

Some High School
High School/GED
Associate's Degree
Bachelor's Degree
Master's Degree or higher

How many years of office assistant/secretarial experience do you have?

None
Less than 1 year
1 - 2 years
2 - 3 years
3 - 4 Years
4+ years

Do you have a valid North Carolina driver's license?

Required Question

Agency Information

Employer: Alexander County, NC
Address: 621 Liledoun Rd

Taylorsville, North Carolina, 28681
Phone: 828-632-9332
Website: https://alexandercountync.gov/

Processing Assistant III - Dental