About the Department

The primary purpose of the Processing Assistant III is to process participants in the Women, Infants, and Children (WIC) program and to provide coordination of the WIC vendors. 

Position Duties

WIC Client Services

• Complete certification/participation application including requirements for eligibility, physical presence, proof of identity, proof of residence, the National Voter Registration Act, and the certification schedule. 
• Answer inquiries, provide informational materials as needed, document and maintain record keeping components. 
• Review, add and/or update family demographics, family household size and income and patient contact information. Demographics include, but not limited to: name, address, phone numbers.
• Inform participant to review rights and responsibilities and obtain signature.
• Determine need for height/weight measurements and blood work.  If needed, collect participant’s height and weight measurements and order labs.
• Scan necessary documents into the Crossroads system.
• Determine participant’s next appointment type and schedule accordingly.  Types include initial certification, subsequent certification, nutritional education and/or mid-certification assessment.
• Issue food benefits according to food package prescribed by nutritionist and explain how food benefits are redeemed and provide the brochure of WIC approved foods that can be purchased. 
• Issue eWIC cards to participants.
• Receive and direct in-coming telephone calls, fax, and correspondence.
• Maintain filing system for all WIC administrative records, according to federal guidelines.
• Print appropriate letters for clients who are or will be ineligible for WIC services.
• Issue transfer out (VOC) forms and receive transfer in (VOC) forms of participants within the Crossroads system.
• Maintain daily appointment schedule for the WIC office.
• Mail Notification letters according to policy.

Vendor Coordinator

• Coordinate WIC Vendor activities, provide initial/annual vendor training.
• Type and mail notification of meeting dates, prepare agenda, sign-in sheets and vendor packets with forms and Vendor manual. Print training power points, etc. to use during training, with assistance from Nutrition Program Director.
• Monitor WIC vendors as required by WIC program guidelines.
• Maintain Vendor files.
• Counsel with vendors when there are questions/complaints from clients or when vendor have question/complaint.

Other

• Other duties as assigned by supervisor and/or management.
• In the event of a disaster, may be required to assist as needed.

Minimum Qualifications

Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

Special Requirements
G.S. 153A-94.2(b) Subject to SBI criminal history record check prior to hire.

Knowledge, Skills, and Abilities

General knowledge of relevant state and county laws, rules, regulations, procedures, and policies related to work assignments.

General knowledge of modern office practices and equipment. 

Skills in the operation of common office equipment, including computers for data and word processing and records management.        

Ability to communicate effectively both orally and in writing.

Ability to read, comprehend, interpret and apply regulations, procedures and related information.  

Ability to apply attention to detail and type with speed and accuracy.  

Ability to read various medical / financial documents pertaining to the responsibilities of the job. 

Ability to use independent judgment in performing routine tasks. 

Ability to plan, prioritize, and organize workflow and to coordinate activities.  

Ability to offer assistance to fellow employees as necessary.  

Ability to learn and utilize new skills and information to improve job performance and efficiency.

Ability to exercise tact, courtesy, and firmness in frequent contact with customers and the general public. 

Ability to establish and maintain effective working relationships as necessitated by work assignments.

Benefits

Craven County offers regular full-time employees a wide variety of employee benefits including:

Health Insurance
Health Insurance is provided by ACS Benefits Services and covers a wide variety of healthcare services. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own cost.

Dental Insurance
Dental Insurance is provided through the Delta Dental PPO and Delta Dental Premier network administered by ACS Benefits Services.  It covers a percentage of basic to major dental procedures, including orthodontia for children. Craven County pays 100% of Employee Only premium cost.  Employees have the option to add child and spouse dependent coverage at their own expense.

Life Insurance and AD&D
Craven County provides eligible employees with $10,000 life insurance and accidental dealth and dismemberment coverage through OneAmerica AUL. Employees have the option to purchase additional coverage and/or dependent coverage at their own expense.

Disability Insurance
Craven County provides eligible employees with $50.00 per week in disability insurance through OneAmerica AUL.  Employees have the option to purchase additional disability insurance at their own cost.

North Carolina Local Governmental Employees' Retirement System
Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.

NC401k
Craven County contributes 2% of eligible employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 3%.  

Annual Leave
Regular full-time employees earn annual leave based upon years of service. Eligible employees begin to accrue annual leave as soon as they start but must complete a six month probationary period before they are eligible to use annual leave.

• Less than two years of service earns 10 days per year.
• Two but less than five years of service earns 12 days per year.
• Five but less than 10 years of service earns 15 days per year.
• 10 but less than 20 years of service earns 18 days per year.
• 20 or more years of service earns 20 days per year.

Sick Leave
Regular full-time employees earn 3.69 hours of sick leave per pay period.  Craven County accepts eligible sick leave from the State of North Carolina, any of its political subdivisions, any local government entity or authority, or municipality in North Carolina.

Paid Holidays
County employees receive 11-14 paid holidays annually. The Board of County Commissioners may adjust the holiday schedule as deemed necessary.

Longevity
Eligible employees earn $200 in longevity after five years of service by October 31 of the qualifying year.  Longevity benefits increase $25 per year up to a maximum of $1,000.

Merit Program
Craven County offers a merit program.  Up to 56% of eligible employees may receive a performance-based merit increase each year.

Supplemental Benefits
County employees are also offered a variety of supplemental benefits to select at their own expense such as Life Insurance, Vision Insurance, Flexible Spending Accounts, Critical Care policies, Cancer policies, Long-term Care policies, Hospitalization policies, 457b Deferred Compensation Plan and Aflac.

Employee benefits are subject to change or may be contingent upon funding availability.

Agency Information

Employer

Craven County

Address

406 Craven Street








New Bern, North Carolina, 28560

Phone

252-636-6602

Website

http://www.cravencountync.gov