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Posted 10h ago

Product Analyst

@ Kaleidoscope Innovation
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Dallas or Fort Worth
HybridFull Time
Responsibilities:designing prompts, gathering requirements, curating knowledge
Requirements Summary:3+ years as a Product/Business Analyst with strong technical aptitude for generative AI (RAG, LLM orchestration, prompt tuning); experience drafting prompts, configuring conversational flows, gathering requirements, running A/B tests, and curating knowledge sources. Must be authorized to work in the U.S.; no visa sponsorship.
Technical Tools Mentioned:AWS, RAG, RAG Vector Database, LLM, API, A/B testing
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Job Description

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.*


Location: Dallas, TX (hybrid)


Job Description 

We are seeking a highly analytical and detail-oriented Product Analyst to act as a "Context Designer" for voice AI and prompt-driven initiatives. While this is a non-engineering role, it requires a strong technical bent. You will focus on driving use case context development by drafting natural language prompts, configuring conversational flows, and refining business requirements across CDL/Sales, Servicing, and Production/MFD. 


Key Responsibilities:

•Prompt & Flow Design: Act as a "Context Designer" to write, refine, and configure natural language prompts and conversational flows based on defined business logic.

•Requirements Gathering: Collaborate daily with sales, servicing, and fulfillment teams to capture, define, and negotiate business requirements for AI agent interactions.

•Knowledge Base Curation: Review and curate operational PDFs and documentation to provide a verified "Source of Truth" for the RAG Vector Database.

•A/B Testing & Analysis: Execute A/B tests on various prompt configurations and analyze the resulting data to improve accuracy, tone, and resolution rates.

•Evaluation Support: Assist the Product Owner in defining and documenting the "Golden Dataset" of test scenarios to support automated AI evaluations.

•Technical Collaboration: Work alongside platform engineers who manage the underlying technical architecture within the AWS tech stack to ensure successful API handshakes and platform functionality.


What You’ll Bring 

• 3–5 years of experience as a Product Analyst, Business Analyst, or similar role (targeting Analyst III level).

• A non-engineer with a strong "technical bent" and the ability to quickly grasp Generative AI concepts (e.g., RAG, LLM orchestration, prompt tuning).


Kaleidoscope, an Infosys Company, is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.