118 118 Money
At 118 118 Money, we are dedicated to helping Britain achieve financial fitness. In 2023, we proudly relaunched the iconic 118 118 twins, reaffirming our commitment to improving the financial health of individuals across the nation. Our loans and credit cards are designed specifically for those often overlooked by mainstream lenders, empowering over 800,000 customers on their journey to better financial well-being.
Our vision is to champion financial fitness throughout Britain by offering accessible products, valuable resources, and unwavering support. We are on a mission to provide fair and transparent credit solutions that promote financial well-being for all.
With an impressive 4.8 Trustpilot rating, we take pride in being an approachable lender, ready to provide clear financial support. If you’re inspired by what you’ve read and want to make a real difference in people's lives, keep reading—your next opportunity to contribute to our mission could be just a few clicks away!
Description
Commercially minded, the Product Manager will lead the evolution of our mobile experience, focusing on driving customer adoption, increasing engagement and growing customer spend through a customer-centric, data driven approach.You will own the mobile app as a key growth engine for the business, balancing user needs with commercial outcomes and shaping a product that helps customers better manage their finances while delivering sustainable revenue growth.
What You’ll Do
• Drive the mobile app product strategy and roadmap, with a clear focus on optimising customer adoption, engagement and lifetime value.
• Own and manage the mobile app P&L. Ensure marketing & product decisions align with commercial outcomes and growth targets.
• Own the end-to-end customer experience within the app, from onboarding through to long term engagement and loyalty. Drive Trustpilot & satisfaction scores.
• Lead initiatives to increase usage, frequency by analysing user behaviour, uncovering key growth levers and product opportunities across the user journey.
• Collaborate closely with engineering, design, data and commercial teams to deliver high quality, customer centric features at pace.
• Partner with marketing to ensure a cohesive customer journey across in-app and external channels.
• Act as the voice of the customer, bringing deep understanding of budgeting and credit behaviours into product development.
What You Need
• Experience with end-to-end ownership of a mobile app product, ideally including launching or scaling a subscription-based model.
• Experience managing a budgeting or personal finance mobile app, with a strong understanding of user behaviour in this space.
• Experience within a consumer credit or lending business, with a solid grasp of credit products and customer financial journeys.
• An understanding of funnels, cohorts, LTV and conversion and the knowledge to move these metrics through product decisions.
• Experience managing a P&L for a product or business
• Proficiency with Claude or equivalent.
Who You Are
• Commercially driven, with proven experience owning or influencing a product P&L, and the ability to balance customer value with revenue growth.
• Able to take a test-and-learn approach, moving quickly from hypothesis to insight to execution, without relying on a fixed playbook.
• Highly data driven, comfortable with analytics tools, experimentation and using insights to inform prioritisation.
• Hands on and proactive – comfortable diving into detail, working closely with engineers and analysts and unblocking progress independently.
• You thrive in fast paced, growth focused environments where ambiguity is high and impact is visible.
What's in it for you?
- A competitive salary.
- Flexible, hybrid working opportunities.
- Company bonus scheme - if the business does well, you should get rewarded for your hard work.
- 25 days annual leave, (plus bank holidays) increasing to 27 after two years service and 30 after five.
- Company pension scheme – we provide an enhanced pension scheme with generous employer contributions to set you up for the future which includes life cover of 4x your base salary.
- Eye test - you can claim a freebie each year, or if your needs change.
- Employee Assistance Programme - we offer membership to a recognised scheme to support you and your wellbeing.
- A strong ethos of equality, diversity, and inclusion.
- Wide business exposure, in terms of business disciplines, projects and stakeholders.
- Direct contribution to business transformation and growth.
- Huge learning and career progression opportunities.
- Being valued as an individual from our team.
- Full training, support and mentoring to develop a successful career in financial services.
Like what you've heard? Great, apply now
As a candidate, we know the interview process can be daunting and it’s important that you have a great experience with us. We will do all we can to make sure you are fully informed and excited by our story so we get to see the best from you. If you need any adjustments made to help you with the interview process, just let us know and we’ll do our best to accommodate them.
Following your application, we will want to learn more about you, your motivations, experiences, and values. In turn, you get to learn about our business, our culture, the role and what we can offer you.
Equal Opportunity Employer
At 118 118 Money we are passionate about equality, diversity, and inclusion. We are committed to being representative of different cultures, background, lifestyles, and groups, where everyone has an equal chance to succeed. It is our policy to treat everyone fairly and to ensure no one is disadvantaged or receives less favourable treatment. We recognise that everyone has different needs and while we can’t accommodate every flexible working request we are more than happy to have a conversation about it.
How we handle your data
118 118 Money requires your personal data to process your application for a position within our Company. If your application is successful through to telephone screening/interview, and you are not selected for a role, we may store your personal data for 12 months to enable our HR team to contact you should future roles be advertised.
Where you apply, but are not selected for telephone screening/interview, we will delete your personal data once the position is filled.
118 118 Money does not use automated decisioning or profiling when selecting candidates. For your rights under GDPR please see our Privacy policy.
Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.