About AssistRx
AssistRx is a market-leading healthcare technology company focused on accelerating patient access to life-changing therapies. Through our advanced platform and patient support ecosystem, we partner with pharmaceutical manufacturers, specialty pharmacies, and providers to remove barriers to therapy initiation and adherence.
Our solutions—including iAssist®, Hub Lite™, Prior Authorization, Benefits Verification, Copay, and Patient Assistance Programs (PAP)—power the end-to-end patient journey from prescription to therapy fulfillment.
At AssistRx, we combine technology, domain expertise, and patient-centric design to deliver measurable outcomes for both patients and life sciences partners.
About the Role
We are seeking a Product Manager with deep life sciences and patient access expertise to lead the strategy and evolution of our Patient Assistance Program (PAP) and Free Goods dispensing capabilities.
This is a high-impact, domain-driven role requiring strong experience in pharma hub services, PAP program design, and free drug fulfillment workflows. You will play a critical role in shaping how patients access therapies when affordability is a barrier—working closely with manufacturers, specialty pharmacies, and internal operations teams.
You will own the end-to-end product strategy and execution for PAP and related patient support offerings—balancing compliance, operational complexity, and patient experience while delivering scalable, tech-enabled solutions.
What You’ll Own
Product Strategy & Domain Leadership
- Define and execute the product vision and roadmap for PAP and Free Goods dispensing solutions
- Serve as a subject matter expert (SME) in patient access, with a focus on eligibility, enrollment, and fulfillment workflows
- Align product strategy with manufacturer brand goals, regulatory requirements, and patient affordability challenges
PAP / Free Goods Program Innovation
- Design and optimize workflows for:
- Patient eligibility & enrollment
- Income verification & documentation management
- Free drug ordering, dispensing, and replenishment
- Compliance tracking and audit readiness (GxP / GDP awareness)
- Partner with specialty pharmacies and distribution partners to improve fulfillment efficiency and patient time-to-therapy
Customer & Market Insight
- Collaborate with pharma clients, field teams, and operations to deeply understand PAP program structures, KPIs, and pain points
- Translate complex program requirements into scalable, configurable product solutions
- Monitor competitive landscape across hub providers, PAP vendors, and digital health platforms
Cross-Functional Execution
- Partner with Engineering, UX, Data, Clinical, Compliance, and Operations to deliver high-impact solutions
- Ensure adherence to HIPAA, regulatory standards, and manufacturer-specific program requirements
- Drive alignment across stakeholders in a highly matrixed environment
Product Lifecycle Ownership
- Own full lifecycle: discovery → requirements → build → launch → optimization
- Define KPIs such as: Time to therapy, PAP approval rates, Patient adherence, and Program utilization
- Use data to continuously improve product performance and patient outcomes
Client Engagement & Thought Leadership
- Act as a trusted advisor to pharmaceutical clients
- Support implementations, workshops, and QBRs
- Translate product capabilities into clear business value and outcomes
Execution Excellence
- Lead Agile delivery: backlog prioritization, sprint planning, roadmap execution
- Write high-quality user stories, acceptance criteria, and business requirements
- Leverage tools such as Jira, Confluence, Aha!, Productboard