HiringCafe
Posted 4d ago

Product Operations Manager

@ EMSAR
View All Jobs
Wilmington, Ohio, United States
RemoteFull Time
Responsibilities:overseeing operations, improving processes, leading team
Requirements Summary:Bachelor's degree or equivalent experience, strong communication, SLA/KPI expertise, Microsoft Office proficiency, problem solving, relationship building; ServiceMax/Salesforce experience preferred.
Technical Tools Mentioned:Microsoft Office Suite, ServiceMax, Salesforce
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Job Description

Headquartered in Wilmington, OH, EMSAR is a fast-growing national field services company providing maintenance, repair and installation services to OEMs in the Healthcare, Life-Science, Self-Service/Kiosk, and Security space. EMSAR’s customer-centric model enables us to customize and deliver the highest quality solutions to our blue-chip and emerging client base. EMSAR’s portfolio of services includes:

  • On-site technical field support, including maintenance & repair
  • Bench repair and remanufacturing
  • Installation
  • Call center
  • Contract manufacturing and logistics
  • FDA compliance and validation
  • Project management
  • Training and education

 

The Product Operations Manager oversees the execution and continuous improvement of product operations, commercial support processes, and service delivery activities. This role ensuring products are effectively managed, customers receive exceptional service, and operational processes support sustainable growth and organizational

What you’ll be up to:

Product Operations & Execution

  • Ensure products are structured, documented, and maintained to support scalable delivery.
  • Coordinate cross-functional activities related to product launches, updates, and enhancements.
  • Develop and refine operational processes that improve product performance and customer outcomes.
  • Monitor product adoption, utilization, and operational effectiveness.

Commercial Operations Support

  • Support pricing, quoting, contract administration, and revenue-related processes.
  • Partner with sales and leadership teams to ensure products are positioned and sold effectively.
  • Track and analyze key commercial metrics, identifying opportunities for growth and process improvement.
  • Help align product offerings with market and customer needs.

Service Delivery Excellence

  • Ensure product-related services are delivered consistently and in accordance with established standards.
  • Identify and resolve operational challenges impacting customer satisfaction.
  • Support implementation and onboarding activities to drive successful customer outcomes.
  • Collaborate with service teams to improve delivery efficiency and quality.

Team Leadership & Development

  • Provide day-to-day guidance, coaching, and support to Product Operations Specialists.
  • Prioritize workloads and coordinate resources across initiatives.
  • Establish performance expectations and promote accountability.
  • Foster a culture of continuous improvement, collaboration, and customer focus.

Process Improvement & Reporting

  • Develop and maintain operational dashboards, KPIs, and reporting.
  • Identify inefficiencies and implement process improvements.
  • Ensure data integrity and operational consistency across systems and workflows.
  • Support strategic planning through analysis and actionable recommendations.