Scope of Work:

 

WPI Product Support Sales Representatives are professional salespersons possessing an in-depth knowledge of our company, its products, services, and support programs. The PSSR should be positive, professional, and promote WPI. PSSR will be assigned a territory and/or accounts and is expected to contact customers and recommend parts, services, and attachments provided by WPI’s manufacturers and WPI.

 

Primary Job Responsibilities:

• As a PSSR you will prepare and follow as closely as possible a weekly itinerary


• A Product Support Sales Representative will prepare daily call reports and other information, entered in CRM Series to be reviewed by District Managers and Director of Director of Non-OEM Strategies


• A Product Support Sales Representative will act as a go-between for the customer and WPI's parts and service departments.


• A Product Support Sales Representative will make customer contact on a regular basis to ensure customers are aware of the PSSR role.


• Attend training when available from Manufacture and WPI


• A Product Support Sales Representative will provide product leads and communications with a unit sales representative.


• Stay up to date on new product support offerings made available by WPI's Manufacture and WPI


• A Product Support Sales Representative will quote customers’ parts and service jobs as required coordinating with parts and service.


• Coordinate customer complaints, such as Manufacturer's warranty, policy adjustments, parts prices, etc., with the respective person in each department.


• Inspect & evaluate customer’s equipment, as required, for customer satisfaction.


• Develop customer profiles for assigned customers.


• Deliver Extended Warranty contracts and oil analyzer kits to customers as required.


• Perform other duties as assigned.