Duties

The Productivity Program Analyst is a member of the Clinic Practice Management Section under the Chief of Staff at the James H. Quillen VA Medical Center, with responsibilities for managing multiple data elements that contribute to productivity data for the Ambulatory Care Service. The incumbent provides data, reports , and assistance to the ACOD/GPM, AGPM, and clinical service chiefs in their work in the development of strategic plans for the facility as it relates to access to care. The incumbent measures and provides recommendations with an emphasis on improving clinical product line performance Duties include, but may not be limited to the following: The employee is responsible for determining inefficiencies in current and established practices, forming corrective action plans, and preparing draft policies for senior management consideration and implementation. The employee prepares reports of program status and accomplishments for the overall productivity program. The employee applies fact-finding and investigative techniques (e.g., employee/supervisor interviews, review of work procedures, instructions, records, and files) to gather clear-cut factual evidence of compliance with regulations and productivity measures. The employee identifies skewed data in databases and conducts investigative interviews with physicians, managers, and other employees to identify areas of weakness and/or the source of how the data was captured and entered into the system. The employee works with individual clinical providers, sub-specialty chiefs, Service Chiefs, administrative officers, Group Practice Manager's section and the Chief of Staff to create and implement action plans for reversing negative trends and ensure service-level compliance on all metrics. The incumbent investigative and fact-finding process, the incumbent may be required to review standard and existing practices, work in progress or upon completion, monitor/spot check work as deemed necessary to assess the quality and quantity of work produced and, thus, make appropriate recommendations. Assures that release of information requests are processed in accordance with medical center policy. The employee may be required to assist in contacting clinical staff to obtain information necessary to respond to requests when not readily available in the medical record. Maintain contact with clinical personnel and other staff to resolve delays and misunderstandings in all productivity management processes. Oversees coordination of consultations and referrals of patients to other specialty services and manages schedules for patients for future appointments in accordance with physician clinic profiles and input from the patient(s) to ensure productivity standards are met. Collaborates with Ambulatory Care section chiefs, Service Chiefs and Administrative Officers to oversee outpatient clinic access. Collaborate with Ambulatory Care section chiefs to develop strategies to improve processes in order to meet VACO established access measures and goals. Identifies gaps in data reporting and input and makes recommendations for implementation. Serves as Quality Assurance (QA) Specialist with the responsibility of data collection relating to the quality of work processes and progress of each section within Ambulatory Care Service and evaluating the causes of the deficiencies. Provides data to each section chief individually. Prepares documented reports of findings to the AO, Service Chiefs, Chief of Staff (COS), VISN and VACO. Provides administrative program advice for ambulatory care clinical support services. This may include interpreting policies, making recommendations for local policies, assisting managers in defining administrative requirements, and/or providing advice to higher-level leadership on related issues. Evaluates and monitors administrative activities and makes substantive recommendations for program improvements. Performs demand/capacity analysis, templating and scheduling. Performs other duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 7:45am to 4:30pm Monday - Friday Compressed/Flexible: Not Authorized Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD60486A and PD60484A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/22/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position, you must have served 52 weeks at the GS-05. For the GS-09 position, you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: GS-07 Level: Must have at least one (1) year of specialized experience equivalent to at least the next lower grade (GS-5) that equipped them with the knowledge, skills, and abilities to successfully perform the duties of the position, and that is in or related to the work of the position to be filled. Specialized experience includes knowledge and skills in: Communicating factual and procedural information clearly, orally and in writing. Gather and analyze basic facts and draw conclusions. Applying analytical, research and evaluative techniques to identify, collect, compile, and validate data from various data elements in order to make recommendations. OR, Education: GS-07 Level: Must have completion of one (1) full year of graduate education. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position of Program Analyst. (Transcripts Required), OR Possess Superior Academic Achievement (SAA): Must meet the qualification requirements for this position using SAA: Rank in the upper one-third of your class in the college, university, or major subdivision. A grade-point average of "B" (a GPA of 2.95 or higher out of a possible 4.0) for all completed undergraduate courses, or those completed in the last two years of undergraduate study. A grade point average of "B+" (a GPA of 3.45 or higher out of a possible 4.0) for all courses in your major field of study, or those courses in your major completed in the last two years of undergraduate study; and Membership in a national honor society (other than freshman honor societies) recognized by the Association of College Honor Societies. (Transcripts Required) Please visit https://www.achshonor.org/ to see a full list of honor societies recognized by the Association of College Honor Societies. OR, Combination of Experience and Education, GS-07 Level: Applicants may also combine completed graduate level education and specialized experience that demonstrates the knowledge, skills, and abilities listed above to qualify at the GS-7 level. (Transcripts required with application to qualify based on combination of education and specialized experience.) Specialized Experience: GS-09 Level: Applicants must have at least one (1) year of specialized experience equivalent to at least the next lower grade (GS-7) that equipped them with the knowledge, skills, and abilities to successfully perform the duties of the position, and that is in or related to the work of the position to be filled. Specialized experience includes: Applying a strong working knowledge with eligibility criteria for many different areas such as prosthetic devices, medications, dental care, outside referrals and any special procedure, which may be necessary or requested. Communicating professionally with managers and other employees to identify areas of weakness and/or source of deficiency. Applying extensive knowledge of policies and directives, management theories and principals including administrative practices and procedures to effectively collaborate with physicians/medical staff, managers, administrators, VISN staff and internal and external stakeholders to gather information/data; Researching, analyzing, validating data, and developing reports for management meetings. OR, Education: GS-09 Level: Must have successfully completed a master's or equivalent graduate degree or successfully completed two (2) full years of progressively higher-level graduate education leading to such a degree or LL. B or J.D., if related Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Education must have been obtained in an accredited college, or university. (Transcripts Required). OR, Combination of Experience and Education, GS-09 Level: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education as listed above for the GS-9. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.