BASIC PURPOSE OF THE JOB: The Program Support Worker provides for the clerical needs of staff to serve children and families.

ESSENTIAL FUNCTIONS

• Provides quality customer service when greeting individuals either by phone or in person.
• Provides technical assistance with distributing and sorting mail, assembling packets, and sending and receiving of information.
• Gathers, reviews, and maintains client information for files and assures compliance standards are met.
• Assists with keeping children and family information up to date in the client management system.
• May purchase and maintain office inventory.
• May take minutes at meetings.
• Assures confidentiality of all data and information.
• Reports critical incidents to DCF verbally within 12 hours, written within 24 hours.
• Implements Saint Francis Ministries policies and follows directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP’s), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state, and local rules, statutes, regulations, and contractual terms.
• Is knowledgeable of and follows all safety procedures.
• Reports unusual incidents through appropriate Risk Management, clinical and safety channels.
• Ensures clients’ rights are protected.