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Posted 1w ago

Program Manager

@ Department of Veterans Affairs
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Lakewood or Washington or Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco
$106k-$173k/yrOnsiteFull Time
Responsibilities:managing programs, interpreting policies, conducting analyses
Requirements Summary:U.S. citizenship, one year of specialized experience equivalent to GS-12 (program evaluation, liaison/administrative management, supervisory duties), completion of online assessment, subject to background investigation and onboarding requirements; selective service registration for applicable males.
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Job Description
Security Clearance

Other

Duties

Provides or assists the supervisor in the overall administrative management of cooperative agreement (i.e., between the Agency and private-sector health care providers) administrative support operations. This includes interpreting administrative policies, developing or implementing local policies, defining administrative requirements, and/or providing advice to more-senior leaders, executive management, and others on related issues. Advocates for the program supported. Identifies program enhancements to improve services and protect Agency interests. Monitors organizational support for the wider organization's program. Conducts quantitative and qualitative analyses and other evaluations of the effectiveness of agreement operations within the employing organization as well as in the field in meeting established goals and objectives. Oversees or serves as liaison between the Government and requestor/awardee organizations to clarify, interpret, and resolve issues (e.g., delegations of authority, policy/regulatory/procedural disagreements). Designs, develops, implements, and interprets and/or coordinates/collaborates with subordinates and peers on agreement/funds/assistance management policies, procedures, and practices. Performs the full range of technical and administrative supervisory functions over the organization directed. Hears and resolves complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level manager. Operates in a work environment subject to frequent, abrupt, and unexpected changes in work assignments, goals, and deadlines that require frequent adjustments to operations under the pressure of continuously changing and unpredictable conditions. Performs other duties as assigned. Work Schedule: Mon- Fri 8:00 am - 4:30 pm Compressed/Flexible: May be available at management's discretion. Telework: Telework eligibility will be discussed during the interview process. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Program Manager/PD643010 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized.

Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work is primarily sedentary, although some walking, stooping, bending, reaching, and carrying loads weighing up to 20 pounds is required.The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/22/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. In order to meet the minimum qualifications for this position, you must meet 3/5 of the following examples of specialized experience: Examples of specialized experience would typically include, but are not limited to: Evaluating program or organizational performance using financial and nonfinancial measures, including identification of evaluation factors (for example, workload, personnel requirements), metrics, and outcomes. Prepares periodic (e.g., annual) summaries of prior periods within the scope of responsibilities of the organization. Responsible for national conference calls and meetings with other stakeholders involved in Community Care initiatives. Performs the full range of technical and administrative supervisory functions over the organization directed. Oversees or serves as liaison between the Government and requestor/awardee organizations to clarify, interpret, and resolve issues (e.g., delegations of authority, policy/regulatory/ procedural disagreements). Preferred Experience: Possess experience performing the following tasks. Preferred experience is used to identify highly qualified applicants and applicants lacking preferred experience will not be disqualified. Provides or assists the supervisor in the overall administrative management of cooperative agreement (i.e., between the Agency and private-sector health care providers) administrative support operations. Identifies effects of legal and regulatory standards on program operations. Develops and utilizes performance indicators and standards for evaluation of the program. Performs quality management activities designed to improve quality of agreement request/review processing, review/evaluation activities, and other associated procedures. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.