Job Title:  Program Manager 

Position Summary: We are looking for an experienced Program Manager to oversee and ensure the predictable, consistent, and successful delivery of large-scale infrastructure programs. The ideal candidate will have strong program management skills, a strategic mindset, and a proven track record in managing complex infrastructure projects. This role requires excellent communication, leadership, and problem-solving skills, with the ability to align teams and stakeholders across multiple business areas. 

Primary Responsibilities: 

• Ensure predictable and consistent program delivery, actively managing to achieve program goals and success criteria. 

• Provide a comprehensive view of the program’s status, objectives, and progress to stakeholders and organizational leadership. 

• Engage proactively in program planning, including defining program scope, developing and maintaining a consolidated timeline, and identifying key milestones. 

• Identify, document, and manage program dependencies and impacts, while implementing controls for ongoing program management (e.g., Program Approach, Communication Plan, Risk Management, Issue Management, Change Control). 

• Define and implement program governance, clearly outlining roles, responsibilities, decision rights, and escalation pathways. 

• Align all stakeholders on program objectives, keeping them engaged, informed, and updated on program progress and expected outcomes. 

• Facilitate regular communication with stakeholders to provide transparency, ensure alignment, and provide venues for timely decision-making. 

• Support alignment with organizational objectives (e.g., One Fiserv Objectives) and facilitate collaborative efforts across business areas. 

• Leverage an understanding of organizational culture, networks, and formal channels to drive effective program delivery and stakeholder engagement. 

Key Skills and Experience: 

• Proven experience in program management for large-scale infrastructure projects, with a track record of successful program delivery. 

• Strong knowledge of program and project management methodologies (e.g., Agile, Waterfall), with experience in creating and managing project schedules, risk assessments, and change control processes. 

• Excellent communication and leadership skills, with the ability to build relationships and influence stakeholders at all levels. 

• Skilled in facilitating collaboration across cross-functional teams to drive alignment and deliver program objectives. 

• Ability to provide stakeholders with clear, transparent updates on program progress, risks, and issues. 

• Solid understanding of organizational structure, culture, and networking within a large organization. 

Qualifications: 

• Bachelor’s degree in Information Technology, Business, or a related field; a master’s degree is a plus. 

• 12+ years of experience in program management, specifically in IT infrastructure or related areas. 

• PMP, PgMP, or other relevant certifications preferred.