Job Title: PROGRAM MANAGER- Day Program

Department: Day Program

Reports To: Director of Day Services

FLSA: Exempt

SUMMARY

The Program Manager coordinates supports for people attending/change to day service. He/she manages

a caseload and monitors for program quality, client and family satisfaction, fiscal responsibility, and

compliance with funding source and accreditation standards.

BASIC FUNCTIONS AND GENERAL RESPONSIBILITIES:

� Designing, implementing, coordinating, supervising and evaluating programs for all assigned

people supported by Life Unlimited My Day Program.

� Assuring the quality of habilitative support services at Day Program.

� Participating in workshops and training conferences to enhance personal growth and

development.

� Develop ISP goals in a timely manner based on input from the person supported, My Day staff,

family, other staff, and personal observations.

� Facilitate the Individual Support Plan (ISP) meeting, with Support Coordinator, according to the

desires of the person supported and guardian, when applicable.

� Provide support staff with sufficient information, training support for delegated tasks- RN

(Oversight), external resources, training, plan information, and other requirements for the

successful implementation of each program.

� Submit required forms/summaries and monitor program entries in Therap as needed, so they are

correct and complete. Forms/summaries include, but not limited to, event reports and monthly

summaries to analyze ISP outcome data.

� Participate in ongoing group and individualized support staff training, evaluation, and

development.

� Maintain familiarity with and follow Life Unlimited policies and procedures.

� Enhance public relations, as requested, for Life Unlimited, including representing the agency at

community meetings, conferences, and meetings with other agencies, as needed.

� Maintain program records.

� Demonstrate ability to relate effectively with co-workers and guardians; give and receive

feedback in a positive, supportive manner.

� Safeguard confidentiality, privacy, dignity, safety, health, and the civil rights of the people we

support and our co-workers. Accomplish this through education, monitoring, and evaluation of

services, staff, and programs.

� Communicate directly and clearly in verbal and written form.

� Show initiative and creativity in problem solving.

� Carry a phone to respond to program situations during the regular work schedule and after hours

for emergencies.

� Participate in on-call rotation for morning staffing support.

� Actively attend and participate in QA, Health Team and Administrative Team, as well as any

other required meetings.

� The ability to effectively and efficiently use computers or mobile devices to input, access,

modify, or output information. This includes the ability to quickly access, store and retrieve

data.

� Other duties as assigned.

Staff Management

� Supervise volunteers and community service volunteers; monitor work performance and provide

ongoing feedback to improve productivity and employee job satisfaction.

� Provide inspirational leadership to staff and volunteers, setting operational performance standards

and offering training.

� Engage in progressive discipline procedures when needed; write performance improvement plans

that put corrective action in place to ensure staff is in compliance when necessary.

� Conduct investigations should allegations of misconduct arise,

� Maintain confidentiality regarding all personnel matters.

� Develop schedules for paid staff and volunteers to ensure appropriate levels of staff and volunteer

coverage to both reach the store�s financial goals and be able to provide excellent customer service.

� Lead and supervise the retail job training program; oversee the development of the curriculum;

recruit volunteers to assist; and mentor students.

� Maintain current knowledge of agency policies and procedures as they relate to personnel; monitor

staff for adherence to policies and procedures;

� Conduct regularly scheduled communication with staff /volunteers to provide direction, guidance

and oversight to personnel. Host staff/volunteer meetings as needed to share information and engage

in team building.

� Provide timely direction and feedback to appropriate authorities

� All Other Duties as Assigned

Working Conditions

Office/home environment with noises from those we support, appliances, and telephones. May be

exposed to bloodborne pathogens and/or infectious diseases.

QUALIFICATIONS

� Bachelor�s Degree in position related field or eight years related experience.

� Must obtain and maintain training and certification in all required areas such as

Abuse/Neglect, CPR, First Aid, Level I Medication Administration and Positive Behavior

Supports.

� Minimum of one year supervisory experience with individuals with developmental

disabilities.

� Ability to develop, implement, and evaluate treatment plans.

� Must be at least 18 years of age.

� Must have reliable personal vehicle for transporting clients.

� Must obtain a Class E driver�s license during new hire orientation� must carry minimum

coverage applicable by law for auto insurance

� Must Receive Seasonal Flu Vaccination


Equal Opportunity Employer